Executive Assistant Administrative Support

Erica Brown

email: ********@***.***

cell: 501-***-****

Objective:

The ability to provide high-level administrative support. Th ability to handle sensitive and confidential information, coordinate complex schedules, manage communication across departments and facilitate administrative actions. Professional, courteous, and adaptable. Education:

Bachelor of Arts Degree, Liberal Arts, Little Rock, AR (Empasis in Business Administration/Human Resource Management, Rhetoric & Writing, and Psychology) University of Arkansas, Pine Bluff, AR 114 Hours Business Administration Additional Work Experience:

Clerical, Secretarial, & Executive Assistant Experience 10 + Skills:

Strong administrative skills, including calendar management, document preparation, and office software proficiency (especially Microsoft Office Suite). Key soft skills include excellent communication (verbal and written), strong organizational abilities, attention to detail, time management, and the ability to multitask and maintain discretion and confidentiality. Adaptability, problem-solving skills, emotional intelligence, and the ability to handle information and technology are also vital in a fast-paced airport environment. Essential Administrative & Technical Skills

Calendar & Meeting Management:.

Efficiently scheduling meetings and managing complex calendars for executives is a core responsibility.

Document Preparation & Record-Keeping:

Creating and maintaining accurate records, preparing reports, and handling correspondence are essential tasks.

Information Management:.

The ability to organize, disseminate, and triage information from various digital sources, like emails and documents, is necessary.

Typing:

High proficiency in keyboarding and typing speeds is a fundamental requirement. Crucial Soft Skills

• Communication:

Clear, professional, and excellent verbal and written communication is vital for managing interactions with internal and external stakeholders.

• Organization:

Strong organizational skills are necessary for managing multiple tasks, deadlines, and complex information.

• Time Management:

The ability to effectively manage your own time and prioritize tasks to meet multiple, often conflicting, deadlines is key.

• Attention to Detail:

A meticulous eye for detail is vital for accuracy in all tasks, from data entry to flight schedules.

• Adaptability:

An airport environment is dynamic, requiring the ability to adapt to changing situations and support various needs.

• Discretion & Confidentiality:

Handling sensitive and confidential information requires a high level of professionalism and trustworthiness.

• Problem-Solving:

The capacity to identify and resolve issues that arise is a critical skill in a busy office setting.

• Interpersonal Skills:

The ability to interact effectively and maintain relationships with a range of individuals is crucial for success.

• Emotional Intelligence:

Understanding and managing your own emotions, and those of others, helps in navigating complex interpersonal dynamics within the airport. Experience:

USPS, Clerk, September 2021 – present

sort, label, and route incoming and outgoing mail and packages using automated equipment and manual processes, ensuring proper delivery according to established procedures and deadlines. They operate sorting machines, load and unload mail, clear jams, and perform related tasks like sweeping and operating material-moving equipment. This role requires attention to detail, physical stamina, and the ability to work with computerized and mechanical systems.

Maximus, SNAP Outreach Coordinator/Counselor, October 2021 – April 2025 Focusing on customer access and program services working with customers daily to achieve program goals and maintain program services and eligibility. Daily monitoring and engagement of customer, Monitor customer progress, Achieve program goals, Follow-up with customer, Interviewing customers, Collecting customer data, and Maintaining customer account information.

Deloitte Touche, ARIES Trainer, August 2020 – November 2020 Trained in new Arkansas State Eligibility System for processing SNAP and Medicaid and trained end-users to work in new system. Learned computer eligibility system, Trained end-users via Zoom, Conducted tests on systems, Monitored feedback and questions from participants, Reported feedback, and Conducted eight-hour video training daily. Skills Unlimited (temp), AR Work Specialist, SNAP Intake, Covid Contact Tracer March 2020 – July 2020 Assisted clients with Medicaid and SNAP benefit information. Called and contacted individuals with Covid-19. Worked in call center to answer questions regarding benefit information, Intake SNAP applications during Covid-19, and Contacted individuals to inform them of Covid-19 status.

Life Strategies Counseling Inc., Medicaid Audit/Compliance Officer, September 2018 – June 2019

The Compliance Specialist work to ensure that all MHP’s and MHPP’s are in compliance with state and federal program provider and billing policy. Daily monitor billing procedures/process, Returning billing for all locations for review and resubmittal, Conduct quality assurance protocol to ensure medical documentation corresponds with code requirements, Assist clients in the PASSE Independent Assessment process; ensuring independent assessments are conducted and tier level determination is correctly distributed, and Working closely with MHP’s and MHPP’s. Office of Medicaid Inspector General, Medicaid Auditor/Audit Coordinator, September 2016 – September 2018 (State of Arkansas)

The OMIG Auditor audits Medicaid Providers and Beneficiaries and determines if fraud, waste, or misuse has been committed. Once this is determined, recoupment of monies is performed in collaboration with the Arkansas Attorney General’s Office. OMIG Protects assets by planning and completing financial audits; identifying inadequate, inefficient, or ineffective internal controls; recommending improvements. OMIG Auditor Job Duties: Plans financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; and preparing audit scope and objectives.

Assesses compliance with Medicaid regulations and controls by executing audit program steps; collecting medical invoices, examining and analyzing records, operating practices, and documentation, Assesses risks and internal controls by identifying areas of non-compliance, Completes audit work papers and memoranda by documenting audit tests and findings, Communicates audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports, Improves protection by recommending changes in management monitoring, assessment, and motivational practices, in the internal control structure, and in operating processes; identifying root causes, Provides financial control information by collecting, analyzing, and summarizing data and trends, Protects organization's reputation by keeping information confidential, and Contributes to team results by welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.

Ramsey Eddington, CPA Assistant Auditor (part-time), November 2017 – December 2018 Assist with audits collecting, reviewing and processing audit information. (Bookkeeping and Tax Preparation)

ETS, ETS Scorer (part-time), January 2016- July 2016 The ETS Scorer scores standardized tests. Review January score standardized testing. Arkansas Department of Human Services (State of Arkansas), Program Eligibility Specialist SNAP/Medicaid, February 2014 – September 2016

The Program Eligibility Specialist is responsible for interviewing clients, reviewing and investigating client information, preparing and processing the information by building and running budgets in order to determine program eligibility while maintaining case information in the system. This position is governed by state and federal laws and agency/institution policy. Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources, Requests information to determine client eligibility or needs and processes information in accordance to established program procedures and state and federal laws, Provides information regarding resources, assistance, and services available to applicant and family, Evaluates requests for assistance, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance, Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies. Processes Medicaid cases in Curam system and SNAP cases in Answer system while utilizing ARFINDS: SOLQ, WESD, Vital Records, Worknumber/Equifax, Child Support and Circuit Clerk Records to determine eligibility.

Arkansas Department of Finance and Administration (State of Arkansas), DFA Customer Service Representative, February 2013 – February 2014 The DFA Service Representative is responsible for examining evidentiary records, contracts, tax returns and may also compute penalties and refunds, and collect fees or arrearage amounts. This position is governed by state and federal laws and agency/institution policy. Examines evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations, Explains applicable laws or program requirements to taxpayers, revenue agents, and assists in the completion and filing of withholding tax returns, forms, and applications, Computes taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer, Corrects tax returns, forms, contracts, and evidentiary records for taxpayers, Provides technical assistance to taxpayers with payment processing or related case problems, including notices of assessments, payment processing, return and voucher submittal, Researches files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required, Leads work activities of other personnel by training and instructing new employees and providing technical assistance, Maintains updated manuals and computerized files and Performs other duties as assigned.

Dream Makers Housing Counseling Agency, Program Coordinator/Office Manager, June 1999 – December 2020

The Program Coordinator is responsible for planning, organizing and directing all activities as required for the full implementation of program goals and objectives. This position is governed by state and federal laws.

Track, update and write reports on program utilization using MS office suite and other software applications, Provide housing, budget and credit counseling to program participants, Duties are to schedule all meetings and workshops regarding housing counseling, Ensure that program activities are consistent with program objectives and that objective can be met with available resources, Ensure the program meets targets, budgets and time-lines, with appropriate reporting and evaluation, Communicate with members and other stakeholders to gain community support for all programs goals and solicit input to improve the programs, Market workshops through newsletters and emails, Assist in capacity-building for housing counseling partners, Maintain confidentiality of homeowners personal credit/banking information and files and to keep detailed information on production in order to analyze, review and improve program yearly production.

Skills:

Answer/Food Stamps, Curam/Medicaid, Assis/DHS, DFA, ATAP & AIRS/DFA, Peopleware/UALR Midsouth, Banner/UALR, Word, Excel, PowerPoint, Outlook, Access, Microsoft XP, Office, Windows, Works, and Publisher.

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