Customer Service Front Desk
Resume:
Janelle Fuller
Stillwater, OK *****
****************@*****.***
Professional Summary
I am 18 I just graduated from Stillwater high-school.I am a skilled shift leader and housekeeper with 2years of experience in the hospitality industry, excelling in customer service and team management. I have the ability to enhance guest satisfaction through effective communication and problem resolution. I demonstrate leadership by training new staff and implementing efficient operational systems, contributing to a welcoming environment and high cleanliness standards . Im seeking to leverage my hospitality expertise in a leadership role to drive exceptional guest experiences. Work Experience
Housekeeper
Residence Inn by Marriott-Stillwater, OK
March 2025 to Present
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Collaborated with front desk staff to prioritize room assignments based on guest preferences and special requests
• Implemented time management strategies to complete assigned tasks within established deadlines
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Reported any maintenance issues or damages in rooms to the appropriate department for prompt resolution
• Assisted with laundry duties such as washing, drying, folding, and organizing linens as required
• Achieved an average cleanliness rating of XX% from guest feedback surveys over the past year
• Maintained a professional and friendly demeanor when interacting with guests and addressing their concerns
• Demonstrated flexibility by adjusting work schedule to accommodate special events or increased demand
• Managed inventory of cleaning supplies and promptly restocked as needed to ensure efficient operations
Shift Leader/Host
ESKIMO JOES, STAN CLARK COMPANIES-Stillwater, OK
June 2023 to September 2024
• Collaborated with the kitchen staff to ensure accurate wait time estimates based on current reservations and dining pace
• Resolved customer complaints or issues promptly and effectively, maintaining high levels of guest satisfaction
• Created a welcoming atmosphere by coordinating decorations for special occasions such as holidays or themed events
• Maintained knowledge of daily specials, menu changes, and restaurant promotions to provide accurate information to guests
• Assisted servers during peak hours by managing drink orders, delivering beverages promptly to tables
• Managed the waiting list efficiently during busy periods by accurately estimating wait times and updating customers accordingly
• Managed a team of XX hostesses, ensuring smooth operations and exceptional customer service
• Developed and implemented a seating rotation system to optimize table turnover and minimize wait times
• Trained new host staff on proper greeting procedures, reservation management, and guest communication
• Implemented an online reservation system, resulting in increased efficiency and reduced errors in booking process
Education
High school diploma
Stillwater High School-Stillwater, OK
August 2024 to May 2025
Skills
• Cleaning
• Customer service
• Host/hostess experience
• Hospitality
• Leadership
• Time management
• Restaurant experience
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