Front End Customer Service
Resume:
Oct ***9 – Mar 2020
Kaja Boone
**** ***** ** **, ********** DC 20002
202-***-**** • *****.****@*****.***
Objective
I am seeking a challenging experience to develop and learn new skills in a fast growing industry in order to utilize my skills and experience to contribute to the success of the company. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities.
Work Experience
Cashier, Front End Asst. Manager
Giant, Washington,DC.
As a cashier I was the face of the store, interacted with customers and helped answer questions to the best of my ability. As the assistant front end manager I Assisted the Front End Manager with the direction of the front end check-out and customer service operations.
Maintained the front end sales area, and most importantly ensured excellent customer service at all times.
Delivery Driver
Amazon, Springfield,VA.
Drove a delivery van to drop off packages to customers within local communities. Mainly worked 5 days a week holidays and varying weather conditions. Followed strict safety standards on and off the road, while also interacting with customers and the public in a professional and positive manner. Used handheld technology to correctly manage the delivery process, and customer delivery information.
Lifted packages up to 50 lbs.
Customer Service Representative
Alorica, Greensboro, NC.
Provided back-office support to customer service representatives by assisting with processes, answering questions, doing research and handling any other detailed or extensive customer issues for inbound customer calls. Data entry.
Identified the processes and methods that make the most effective responses for customers.
Accountable for meeting daily, weekly and monthly goals for current projects and May 2019 – Aug 2019
Nov 2018 - Jan 2019
Feb 2018 - Nov 2018
Sept 2016 - Nov 2017
responsibilities.
Responded to requests for assistance and/or possible processing of credit card authorizations.
Provided feedback reports on call issues related to downtime and/or training issues. Service & Sales Airport Ambassador
Alclear, Arlington, VA.
Created a friendly, inviting and personalized guest experience in the airport environment.
Inspired membership enrollments by using first rate verbal communication to engage and educate passengers about the benefits of CLEAR. Consistently adhered to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols at all times.
Focused on keeping the best interest in mind for the Alclear business partners and clear members by using CLEAR biometric technology. Quality Control Inspector
PK Precisions, Summerville, SC.
Read blueprints and specifications.
Monitored operations to ensure production standards are met. Recommended adjustments to the assembly production process. Inspected, tested, and measured materials being produced. Operated electronic inspection equipment and software. Accepted or rejected finished products based on the quality specifications. Concierge
S.P. Jones Enterprise, Washington, DC.
Controlled building access
Monitored the security system
Received packages and deliveries while residents are away Assisted telephone & cable installers and other trades people Supervised move-ins and move-outs
Regulated visitor parking
Enforced strata by-laws and deal with complaints
Responded to fire and other emergency alarms
Patrolled common areas, including parking and amenities Wrote daily shift reports and incident reports to log all common area problems and other unusual occurrences
Security
CSC, Upper Marlboro, MD.
Served as a greeter
Guest security screening
May 2016 - Jun 2017
Oct 2015 - Mar 2016
Aug 2011 - Jun 2015
Assisted guests with seat location and escorted guests to their proper seats, if required.
Used effective interpersonal skills to communicate with the guests Notified police, fire, and emergency departments of any problems if requested or otherwise warranted
Communications and followed directives of the Event Staff Supervisor/ Event Staff Manager
Used two-way radio for communication
Direct Support Professional
MT&G Enterprise LLC, Washington, DC.
Provided personal care to mentally and disabled patients. Provided transportation and accompanied patients to their doctors’ appointments, family visits and additional extracurricular activities. Assisted staff members with a variety of household chores, and grocery shopping. Supervised patients with outdoor and indoor recreational activities. Facilitated with patient’s daily activities such as meal preparation, personal hygiene and medication administration.
Sales Associate/ Cashier
Godiva. Arlington, VA.
Demonstrated respect, friendliness and professionalism to all customers Processed cash, check and debit/credit card transactions Answered customers questions with knowledgeable product information Performed accurate markdown, counts and inventories Participated in the creation of products using safe food handling protocols References
Charmaine Nicholson Giant, General Manager 240-***-**** Jenna Fletcher Stuckey Godiva
, Manager LinkedIn: http://linkedin.com/in/jennastuckeyrealestate Kimi Nakato Alclear, Regional TA Partner ****.******@*******.***
Education
High school diploma
Eastern Senior High school
Magma Cumulate honor roll
Jrotc sergeant 1st class of National color guard
Student of the Month
2.93 GPA
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