Director of Client Services
Resume:
Gabrielle Weber
Director
Metairie, LA *****
**********@*****.***
Professional Summary
With 10+ years of experience in client services, I’m eager to immerse and develop in my desired position. I’m seeking a role in which I can grow within the company and also in my personal skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Branch Manager
Cash Cow - Louisiana-Harvey, LA
October 2023 to Present
My job at Cash Cow is to open the branch daily and assist incoming customers. I keep my location clean and in pristine condition. Daily tasks include performing collection calls, processing payments, liens, and bankruptcy filings. We offer payday and title loans, which require extensive knowledge of our system operations.
Graphic Designer
Universal Printing Company LLC-New Orleans, LA
May 2023 to September 2023
I designed various media such as flyers, posters, banners, programs and websites. I enjoyed using my creative skills in the position. I only left because another opportunity presented itself with better pay and hours.
BDC Manager
Premier Chrysler Jeep Dodge Ram-New Orleans, LA
December 2022 to April 2023
• monitored several software systems (Drive Centric, Four Eyes, Paylocity) that engaged customers interested in purchasing a car.
• involved in business development and copywriting
• worked with clients who were consistently impressed by my professionalism. I sold many cars and met many great people along the way.
Assistant Store Manager/Sales
Citi Trends-Marrero, LA
March 2020 to June 2022
• required to open and close, count registers
• service customers
• delegate tasks to associates
• train new hires
• put out freight daily. (Our inventory shortage was extremely low since I’d started. I also received many accolades for my markdown performances, since I repeatedly had the highest rate of completion in our region.)
Assistant Manager
JoS. A Bank-Atlanta, GA
August 2018 to July 2019
• Maintain general operations of the store
• Complete daily open and closing procedures
• Assign and delegate tasks to sales assistants
• Promote and exude the integrity of the brand
• Provide excellent customer service (#1 store in our region since I started)
• Sell merchandise and help every customer with a smile
• P.O.S. machine
• Visual merchandising
Graphic Designer
PantherDining, Georgia State University-Atlanta, GA January 2017 to July 2018
• Designed campus communications for Panther Dining events using Adobe Photoshop, Microsoft Word, and Adobe Illustrator in an office setting
• Encouraged student engagement and interaction during every Panther Dining event
• Special Events Photographer
• Worked in conjunction with Sustainability services and attending events
• Regularly contributed to Panther Dining social media accounts to engage students and promote interaction
Cashier (April-July))
• Provided great customer service on a daily basis
• Observed which tasks are needed around dining hall & carry them out
• Assisted students with disabilities
• Communicated effectively to foreign language speakers
• Guided visitors in right direction if they are lost
• Handled cash/ multiple transactions
• Breakdown of front of house when a supervisor couldn't
• Attended and served at football games
• Trained new cashiers and supervisors
• Maintained cleanliness of area
• Joined in-house committee aimed for the betterment of the overall customer experience
• Completed other duties as assigned
CSM Trainee
Walmart-Slidell, LA
May 2015 to August 2015
• Trained new cashiers
• Processed returns, exchanges and other complex customer transactions at Customer Service desk using POS software-based registers
• Welcomed and assisted customers on every shift
• Maintained store cleanliness, inside and outside
• Redirected customer calls to appropriate departments
• Successfully managed circumstances with difficult customers
• Reconciled cash registers on each shift
Education
Bachelor's degree in Business
Georgia State University-Atlanta, GA
August 2017 to December 2021
Associate’s in Graphic Design
Jacksonville State University-Jacksonville, AL
August 2014 to December 2016
Skills
• Cost accounting
• Event planning (2 years)
• Social Media Management
• Director
• Leadership Experience (5 years)
• Analytics
• Graphic Design
• Management
• Creative direction (4 years)
Certifications and Licenses
Driver's License
Additional Information
Computer Proficiency: Prolific in Microsoft Word, Excel and PowerPoint; also proficient in Adobe Photoshop, Illustrator and InDesign
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