Administrative Assistant
Resume:
Ruth Free Cell: 832-***-**** email: *********@*****.***
SUMMARY OF QUALIFICATIONS
●5+ years of Administrative Assistant experience
●Call Center experience
●20+ years of experience as a Program / Project Manager
●Experience in:
●Gas & Oil industry
●Energy industry (Fossil and Nuclear)
●Federal Government sector
●Over 20 years of technical experience as a foundation for IT Program and Project Management
●Strong understanding of Information Risk Management (IRM) best practices and the ability to implement them into projects
●HR / Sourcing / Recruiting experience
●Energetic self-starter with excellent analytical, organizational, and creative skills
●Reputation for excellent communication, presentation, and written skills
AREAS OF EXPERTISE
Project & Program Management
Matrix & Off-Shore Teams
Strategic Business Planning
Contract Management
Infrastructure Projects
Capital Planning
Release Management
Application Development Projects
Multi-Million Dollar P&L Responsibilities
Resource Management
Data Center Move Projects
Scope of Work (SOW) Development
Vendor Management
Firewall and MPLS Projects
Request for Proposal (RFP) Development
Information Risk Management (IRM)
Help Desk Projects
Six Sigma Quality
SOX, FERC, and CIP Compliance
System Implementations
Remedy Ticket Managing System
Waterfall, Agile & CPDEP Methodology
Business Process Improvement
Sourcing / Recruiting
TRAINING
●Call Center
●Project Management (PMI)
●CPDEP (Chevron Project Development and Execution Process) Training included best practices for writing RFPs
●Requirements Management Process (Chevron Process)
●Standards of Conduct and Compliance
●FERC
●Green Belt
●Help Desk Manager
●Effective Supervision I and II
PROFESSIONAL EXPERIENCE
2022-2023 TDL Staffing (Contractor to Cook Inlet Region, Inc. (CIRI) Anchorage, AK
Legal Admin Assistant
●Support the legal and probate departments with filing, proofreading, and sorting and delivering mail.
●Create quarterly Business Ethics and Compliance Report (BECR) and use DocuSign to email department heads and executive staff for signature.
●Create requests, using TabFusion, for the retrieval of archived corporate record books from the vault.
●QC’ed probate folders to ensure all paper documents have been correctly scanned into PDF files and saved to the correct location in the network.
2022-2022 Mindlance (Contractor to Wesco / Anixter) Anchorage, AK
Operations Administrator
●Supported two branches of Wesco / Anixter.
●Attended daily program management meetings.
●Answered multi-line phone and transfer to correct department or salesperson.
●Ran daily billing for all materials sold.
●Data entry and filing.
●Ran numerous reports for various departments.
●Prepared monthly reconciliation of petty cash.
●Worked closely with Accounts Receivable (AR) and Accounts Payable (AP) departments.
●Ensured Audit Tool was kept current with most recent reports.
2021-2022 Opti Staffing (Contractor to Alaska Housing Financial Corp) Anchorage, AK
Eligibility Rental Relief Agent / Call Center
●Answered phones in the Rental Relief Call Center.
●Answered applicant’s and landlord’s questions regarding the Rental Relief program.
●Verified applicants ID and Income for eligibility for the Rental Relief program.
●Routed applicants to the Appeals team when necessary.
●Reported incidents of possible fraud and misuse of the program.
2019 - 2020
Temporary office administrative positions with Various Temp Agencies Anchorage, AK
Administrative Assistant
2019 – 2019 TekSystems (Contractor to GCI) Anchorage, AK
Project Manager / Coordinator
●Created and maintained financial spreadsheets to track Capital Expenses and Operational expenses for 7 telecom projects on the Slope as well as in Texas.
●Submitted financial reports (Forecast, Spend to Date, Estimate at Completion, Work in Progress, etc.) weekly / monthly to management.
2018 – 2019 TekSystems (Contractor to Ravn Airlines) Anchorage, AK
IT / Corporate Project Manager
●Provided tracking and oversight for 70+ corporate projects, to include projects in the following departments: Safety, Flight Ops, Airplane Maintenance, Airports/GSE/Cargo, Human Resources, Commercial and Marketing, and Finance.
●Developed an executive level report containing project information i.e., project name, sponsor, status, %complete, and next steps.
●Worked with C-level and VP staff to collect status of work accomplished.
●Presented the report weekly to CEO and his staff.
2018 – 2018 CTG (Consultant) Anchorage, AK
IT Project Manager
●Provided IT Project Management consulting for CTG and their clients.
2017 – 2018 Opti Staffing (Contractor to Bering Straits Native Corporation Anchorage, AK
Office Assistant – Legal/Contracts Department
●QC’ed all active and closed contracts to ensure all required documents were printed and filed.
●Ensured all contract documents were compliant with state and local regulations.
Responsible for setting up the new law library and cataloging law books and contracts that reside in the library.
2017 –2017 BES Engineering (Contractor to ConocoPhillips) Anchorage, AK
Senior IT Project Manager
●Managed project activities utilizing work breakdown structure (WBS), Critical Path Analysis, and Risk/Mitigation Management.
●Provided complete, accurate, and timely communications with all project stakeholders.
●Participated in requirements gathering, development of documentation, and requirements management.
●Organized, planned, and directed all support activities for assigned project to include project staffing.
2016 –2017 Salvation Army William Booth Garden Apartments Houston, TX
Senior Activity Coordinator/Leasing Agent
William Booth Gardens is a 64-unit low-income, senior citizen apartment complex.
●Greeted prospects and qualified them by covering all HUD criteria.
●Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
●Updated waiting list, processed applications for approvals (i.e., credit check, rental history, etc.)
●Submitted processed applications to the Director for approval.
●Followed up with applicant regarding status
●Assisted in monitoring annual HUD renewals.
2015 –2016 Protos IT (Contractor to Entergy) The Woodlands, TX
IT Security and Compliance Senior Project Manager
●Managed project activities utilizing the Entergy PMO Stage Gate Process, work breakdown structure (WBS), critical path analysis and Risk/Mitigation Management.
●Provided complete, accurate, and timely communications with all project stakeholders.
●Ensured conformance with all prescribed CIP regulations.
●Created estimated budget for projects and maintained accurate budget forecast.
2012 –2014 Odyssey Information Services (Contractor to Chevron) Houston, TX
Senior IT Project Manager
●Managed project activities utilizing Chevron’s CPDEP process, work breakdown structure (WBS), critical path analysis, Risk/Mitigation Management and writing the RFP.
●Prepared detailed PowerPoint presentations for the Decision Executive (DE) and the Decision Review Board (DRB) in support of the CPDEP Phase Gate process. This process allowed the project to progress from one Phase Gate to the next Phase Gate if all criteria were successfully met and the estimated budget is accurately identified and available.
●Responsible for sourcing and staffing for assigned projects.
2011 – 2012 iSphere Innovation Partners (Contractor to Baker Hughes) Houston, TX
Senior Project Manager/Demand Forecast Liaison for Global Hosting and Storage
●Project Management - Managed 2 small projects to become familiar with the PMO’s deficiencies for which I was to create a process in which to improve.
●Process Improvement - Recommended changes in processes and procedures, based on best practices, to achieve repeatability, assure quality, and improve service delivery.
2010 – 2011 Atos Origin Inc. (Contractor to Zachry) San Antonio, TX
Senior Project Manager
●Directed and managed the full life cycle of the IT infrastructure project portfolio to include sourcing and staffing of assigned projects.
●Managed project activities utilizing work breakdown structures (WBS), critical path analysis and Risk Management.
●Ensured conformance with all prescribed standards and schedules.
●Recommended changes in processes and procedures based on best practices to achieve repeatability, assure quality, and improve service delivery.
2009 –2010 Sabbatical - Relocated from Washington, DC to San Antonio, TX
2008 – 2009 Netstar1 Government Consulting (Federal Gov’t Contractor) Washington, DC
Program Manager, Department of Homeland Security
●Responsible for managing a Federal IDIQ contract to supply IT support services to include Change and Release Management, Service Desk and Project Management support.
●Maintained sole responsibility for P&L reporting and staffing for the contract.
●Tailored program level processes based on best practices to achieve repeatability, quality assurance, and improved service delivery while satisfying the clients’ business needs/requirements.
●Applied quality assurance measures to the management, execution and performance of all work performed on the contract.
●Oversaw multiple, simultaneous projects managed by Project Management staff to ensure that all contract deliverables and objectives were met.
●Overall authority for any unresolved project scope changes, schedule changes and resource availability.
2000-2008 Systems Integration & Development (Federal Gov’t Contractor) Washington, DC
Program Manager, Department of Labor and NOAA
●Responsible for managing Federal IDIQ contracts, consisting of multiple Task Orders (TO’s) and IT staff in multiple locations to supply IT support services to include Tier 3 and Tier 4 Data Center Operations and Maintenance, Tier 1 and Tier 2 Help Desk Operations, Software Application Development, Telecommunications/Network, IT Security and Information Risk Management, and Project Management support.
●Sole responsibility for P&L reporting and staffing for the contract.
●Oversaw multiple, simultaneous projects managed by Project Management staff to ensure all contract goals and objectives were met.
●Used Waterfall Methodology.
●Overall authority for any unresolved project scope changes, schedule changes and resource availability.
●Organized, directed, and coordinated the planning and production of all contract/project support activities.
●Responsible for all official contract related communications with government personnel relevant to program resources, budgets, schedules, and management functions.
●Established and managed a framework and supporting processes for project management, capacity planning, production acceptance, release management and performance reporting.
●Contributed to Capital Planning, Enterprise Architecture, Continuity of Operations Plan (COOP) and Information Assurance.
2004-2008 Systems Integration & Development (Held this position concurrently with the Program Manager position)
Acting Human Resources Manager
●Managed HR staff to include HR Generalist and a team of four Technical Recruiters.
●Established formal policies and procedures for the full life cycle recruiting process.
●Created a check list for the recruiters to use when a new position description is received. The list included all tasks required from issuance of new position description to handoff to HR Generalist.
●Provided brown-bag lunch technical training sessions for recruiting staff to optimize sourcing and pre-screening of candidates. This allowed the recruiters to become more knowledgeable about the technical requirements, reducing the cost of sourcing and interviewing candidates who were not a good fit the position requirements.
●Responded to unemployment claims and employment verifications.
●Set up job fairs at the local chapter of Project Management Professionals Organization and other locations.
●Collected requirements from management and HR staff to source an HRIS system that would meet the needs of the company. Three systems were selected for review.
●Attended demos of the HRIS systems given by the vendors.
●Down selected HRIS systems to 2 and demoed to management and HR staff to get their input / approval on the purchase of a system.
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