Customer Service Social Media

Suze-Anne Desire-Dallien

Vero Beach, Fl *****

Cell: 754-***-**** ********@*******.***

OBJECTIVE

To obtain a challenging position in my profession that will utilize my educational HIGHLIGHTS OF QUALIFICATIONS

• Business Administration degree (MBA)

• Indian River State College Teaching certification on English as a Second Language

• Teaching Adult General Education Diploma (GED)

• Academic Advisor for adult students at Indian River State College

• Nursing skill experience

• Eighteen years teaching and substitute experience in all grade levels from Primary kindergarten to 12 grades including adult community school

• Ability to work with a diverse student population

• Ability to managed work related needs and prioritize appropriately

• Ability to demonstrate excellent customer service skills.

• Knowledge of Microsoft Office and windows-based PC applications with expertise in Excel and Social Media platforms;

• Strong interpersonal skills and ability to work with private and public enterprises;

• Ability to coordinate and manage projects simultaneously with effective time management and problems solving skills;

• Ability to project a professional demeanor;

• Strong verbal and written communication skills;

• Demonstrated ability to work within diverse communities;

• Excellent problem solving and conflict resolution skills;

• Ability to work effectively and professionally with people on every level

• Valid/active Florida driver’s license

• Life Insurance License

• Over ten-years’ experience providing quality customer service in a retail setting

• Experience leading project teams in Business, Computer Systems Technology, data modeling/design, web application, IT strategic management and database concept, Health Management, Economics, Accounting, Finance, Decision Making, Operation Management, Strategy Management, Marketing and academic settings

• Multilingual: English, French, and Haitian Creole EMPLOYMENT HISTORY

Indian River State College, Fort Pierce, Florida-January 2010- May 2021 Greenwood Health and living – Indianapolis, IN January 2021 – August 2023 Nursing

• Worked closely with nursing supervisor, agency staff, and referring physicians.

• Provided patient, family/caregiver education within and out of hospital settings.

• Performed assessments; provided intravenous therapy; complex wound care; monitored Various drainage devices, etc.

• Administered patient's medication educated and carried out orders made by physicians.

• Start peripheral IV, Give IV medications, Give IV fluid therapy.

• Monitored wounds for signs and symptoms of infection and maintained hygiene of wounds. Indian River School District, Vero Beach, Florida-August 2016-August 2023 St. Lucie County Public School, Fort Pierce, Florida-December 2011-May 2016 Hallandale Adult Community Center, Hallandale, Florida-April 2007-June 2008 Teacher teaching GED Diploma Adult Education Broward County Public School, Fort-Lauderdale, Florida-October 2005-June 2013 Substitute Teacher teaching counseling parenting Martin County Public School, Stuart, Florida-March 2008-June 2013 Substitute Teacher teaching supervising

EDUCATION

Master of Business Administration, Health Care Management University of Phoenix, Fort Lauderdale, Florida June 2007 Associates Degree in Nursing July 2016

Ideal Professional Institute School of Nursing, Miami Garden, FL Enrolled in Bachelor of Science in Nursing (BSN), April, 2022 Grand Canyon University, Phoenix, Arizona

Bachelor of Information Technology June 2003

American Intercontinental University Weston, Florida AA Degree in Medical Billing and claims diploma 2002-2004 School of health Care at Ashworth University, Norcross,, GA Associate Degree, Pre-Nursing 1998-2002

Miami Dade Community College Miami, Florida

TECHNICAL SKILLS

MS Office

MS Project

MS Word Excel

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