Customer Service Data Entry

NW

NIEKIEA WHITE

************@*****.*** +1-504-***-**** Marrero, LA 70072

Methodical Optical Technician skilled at conducting tests, collecting patient histories and maintaining examination rooms. Knowledgeable about glasses and contact prescriptions as well as how to complete basic repairs and prepare orders. Focused on keeping smooth office flow and helping patients feel comfortable. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Communication Skills

Leadership skills

Teamwork skills

Learning/adaptability skills

Self-management skills

Organizational skills

Computer skills

Optical equipment maintenance

Patient scheduling

Insurance verification

Visual acuity testing

Customer service

Data entry

Problem solving

Sales support

Appointment management

Insurance processing

Relationship building

Excellent communication

Color vision assessment

Appointment scheduling

Reliability

Teamwork and collaboration

MyView Optical Slidell, Louisiana

Optical Assistant

04/2022 - Current

Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.

Answered phone calls from potential customers inquiring about services offered by the practice.

Processed payments from customers using a Point Of Sale system. Scheduled appointments for eye exams with optometrists. Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.

Maintained smooth patient flow throughout facility, promoting efficient overall operations.

Maintained an organized inventory of frames and lenses on hand. Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.

Performed administrative duties such as data entry and filing paperwork. Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.

Screened patients for issues and eye diseases, checking visual acuity, color Summary

Skills

Experience

plates, pupil dilation and papillary function.

Cleaned and sterilized work surfaces before beginning each job. Coordinated referrals to ophthalmologists for patients requiring further medical treatment.

Communicated with patients to obtain and document medical histories. Ordered new frames, lenses, and contact lenses when needed. Assisted in the adaptation of eyewear, making adjustments for fit and comfort.

The Home Depot Kenner, USA

Customer Service Representative

11/2016 - 09/2024

Responding to customers: Answering questions and concerns via phone, email, or chat

Processing orders: Handling orders, returns, and exchanges Providing information: Sharing product information and recommendations, and consulting with clients on service solutions Resolving issues: Handling customer complaints and issues in a timely and professional manner

Maintaining records: Keeping accurate customer records and order information

Working with other departments to ensure customer satisfaction, and escalating complex issues to senior representatives or managers Training and development: Participating in programs to improve customer service skillsTaking care of customers needs

I do returns, online orders and flooring special orders Answered customer inquiries via phone, email, and chat. Contacted customers about potential service upgrades, new services and account changes.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Provided top quality control and eliminated downtime to maximize revenue.

Provided accurate information about products and services to customers. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

Gathered customer feedback through surveys and used the data to improve customer service.

Conferred with customers by telephone or in person to provide information about products or services and take orders. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted available products and services to customers during service, account management and order calls.

Used approved scripts to de-escalate angry customers during telephone interactions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Collected deposits or payments and arranged for billing. Conducted regular follow-up calls with customers after resolving their issues.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Updated system with order specifics and customer details, preferences, and billing information.

Bankers Home Realty Metairie, Louisiana

Insurance Verification Specialist

01/2012 - 10/2013

Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.

Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.

Ordered and maintained supply inventory for medical office. Managed multiple tasks and priorities in a high-volume, fast-paced environment.

Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.

Ensured that the most current version of provider contracts were stored in the database.

Examined claims, records and procedures to grant approval of coverage. Southern University at New Orleans New Orleans, LA Some college in Social Work

01/2018

Sarah Towles Reed Senior High School New Orleans, LA High school diploma or GED

05/1997

Colorado Technical University Colorado Springs, CO Some College (No Degree) in Science in Health Administration Education and Training

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