Customer Service Accounts Receivable

Professional Summary

Skills

Experience

April Mack

504-***-**** ***********@*****.*** Fort worth, TX 76155 Motivated and adaptable team player, leader. Detail-oriented, energetic professional dedicated to leading the development of solutions to successfully provide assistance to vulnerable and underprivileged community members. Multifaceted Accounts Receivable Manager dedicated to setting priorities to achieve immediate and long-term goals and meet operational deadlines. Skillful in performing account reconciliation, maintaining up-to-date billing systems and managing day-to-day issues to facilitate timely responses and satisfactory customer service. Recognized for continually developing staff skills through implementation of comprehensive training programs.

• Billing and Coding • Contracting • Management

• Dispute resolution • Debt collection • Auditing support

• AR reporting • Payment schedule determination • Aging balance management

• Aging report creation • Billing automation • Accounts receivable Account Payable and Payroll July 2022 - March 2024 3 COYOTES TRUCKING LLC, COPPELL, Tx

• Documented, researched, and resolved customer service issues.

• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

• Delivered fast and friendly service to handle questions and service complaints. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

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• Delivered exceptional customer service to bolster strong relationships and build positive experiences.

• Kept records current with regular transaction posting.

• Checked and audited records for correctness.

• Improved budgeting processes by collecting, compiling, and forecasting data.

• Recorded, stored and analyzed information using accounting software.

• Calculated financial amounts for different transactions and investments.

• Submitted employee and organization tax forms and returns to taxation authority.

• Balanced and reconciled discrepancies in financial records.

• Prepared bank deposits, compiled data, verified receipts and sent payments to banks.

• Prevented fees and penalties through payment of obligations.

• Received, recorded and banked cash, checks and vouchers.

• Processed employee salaries and wages using payroll systems. Patient Registration Representative October 2021 - February 2023 Parkland Hospital, Dallas, Tx

• Greeted and directed patients and visitors presenting to patient access areas.

• Obtained insurance card copies and validated insurance information via insurance eligibility tool.

• Explained consent forms, patients' rights and other registration documents.

• Assembled and disassembled patient charts or departmental documents according to facility policies. Account Receivable Lead August 2019 - July 2025

Smart Neuro Health and Wellness, Plano, Tx

• Initiated the pre-authorizations/pre-determinations for insurance to get verified and processed correctly

• Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims

• Submits claim electronic and manually.

• Update patient's demographic and insurance information.

• Assign Revenue and diagnosis codes for billing purposed.

• Managed claims department operations and ensured efficient workflow.

• Coordinated with outside vendors, such as adjusters, attorneys, and appraisers, during investigation process.

• Reviewed denial letters prior to issuance for clarity and adherence to policy language.

• Established departmental goals that aligned with overall company objectives.

• Implemented policies and procedures to ensure compliance with regulatory guidelines.

• Collaborated with other departments, such as underwriting and legal, to resolve complex claim issues.

• Conducted performance evaluations for direct reports based on established goals and objectives.

• Trained new employees in company policies, procedures, and best practices for handling claims. Communicated effectively with policyholders regarding status updates on pending claims or inquiries about coverage details.

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Provided support during catastrophic events by coordinating resources needed for timely processing of affected policyholder's claims.

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• Hired trained, and supervised claims staff to maintain high performance standards.

• Developed strategies for improving claims handling processes to minimize costs and maximize customer satisfaction.

• Handled escalated customer complaints relating to denied or delayed insurance claims. Team Lead February 2018 - July 2019

Diabetes Management and Supplies, Harahan

• Initiated the pre-authorizations/pre-determinations for insurance to get verified and processed correctly

• Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims

• Submits claim electronic and manually.

• Update patient's demographic and insurance information.

• Assign Revenue and diagnosis codes for billing purposed.

• Post insurance payments

Billing Coordinator / Office Manager March 2012 - November 2017 Louisiana Support Services, New Orleans

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

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• Investigated claims and made sure they are not fraudulent. Responsible for answering incoming phone calls from health care providers (physician offices, clinics) and identify the type of assistance the provider needs (benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

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• Familiar with ICD-10 and CPT codes

• Document claim file activities in accurate and timely manner

• Settled insurance claims by evaluating the facts of a customer situation surrounding the claim.

• Familiar with ICD-10 and CPT codes

• Submit claims both manually and electronically to various insurance companies in a timely manner.

• Progressive knowledge and experience processing claims

• Answer telephones, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

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• Complete and mail bills, contracts, policies, invoices, or checks.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Process and prepare documents, such as business or government forms and expense reports.

• Compute, record, and proofread data and other information, such as records or reports.

• Monitor and direct the work of lower-level clerks.

• Review files, records, and other documents to obtain information to respond to requests.

• Inventory and order materials, supplies, and services.

• Train other staff members to perform work activities, such as using computer applications.

• Prepare meeting agendas, attend meetings, and record and transcribe minutes.

• Troubleshoot problems involving office equipment, such as computer hardware and software. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

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• Resolve customer complaints or answer customers' questions regarding policies and procedures. Mental Health Specialist March 2012 - November 2017 Louisiana Support Services, New Orleans

• Keep records or prepare reports for owner or management concerning visits with clients.

• Submit reports and review reports or problems with superior. Education

References

Language

• Oversee day-to-day group activities of residents in institution. Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.

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Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

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Monitor free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals.

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• Meet with youth groups to acquaint them with consequences of delinquent acts.

• Consult with supervisor concerning programs for individual families.

• Assist clients with preparation of forms, such as tax or rent forms. High School Diploma: Basic - Booker T. Washington, New Orleans, Louisiana May 1991 Available Upon Request

Fluent

English

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