Customer Service Representative

Franci Paola González

**** ********* **, *** *, Orlando, FL 32819

Phone: 407-***-**** Email: *********@*****.***

Education

- High School Diploma (Commercial)

- Incomplete University Studies in Banking and Finance (4 semesters)

Work Experience

Arvato – Orange Mobile Spain (Jan 2017 – Jan 2018)

- Customer service representative for Orange Mobile Spain.

- CRM management and request follow-up.

- Support in Spanish and basic English.

Atento – Movistar Spain (Feb 2018 – Mar 2021)

- Customer service and technical support agent.

- Handling client requests and issue resolution.

- Use of internal systems, email, and personalized client assistance.

Skills

- Native Spanish speaker, basic English

- Basic computer skills: CRM, email, internet navigation

- Effective communication and customer service

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