Sales Representative Customer Satisfaction

ANWULI LINDA WILLIAMS

Highly accomplished Entrepreneur and visionary hairstylist

Houston, Texas 77088 409-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

I am a creative and client-centric stylist committed to exceeding expectations. As an innovative trendsetter and successful business owner, I have a proven track record in elevating the standards of hair care while nurturing future talents through education and mentorship. My passion for quality and commitment to excellence define my mission to transform hair into a canvas of limitless possibilities. WORK HISTORY

Chief Stylist February 2022 – Current

Oasis Africa Hair Braids and Dreadlocks Studio Houston, TX

• Client-Centric Approach: My unwavering commitment to exceeding client expectations has led to a loyal client base and a remarkable 98% customer satisfaction rate. Through personalized consultations, I tailor each hairstyle to reflect the unique personality and preferences of my clients, resulting in their ultimate hair dreams realized.

• Innovative Trendsetter: As a forward-thinking entrepreneur, I have consistently introduced cutting-edge concepts and styles that have captivated and inspired my community. Additionally, I've been honored with invitations to showcase my trendsetting talent at prestigious industry events, where my work has left an indelible mark.

• Business Savvy: My entrepreneurial acumen has driven the exceptional growth of my own hair salon business. Through strategic marketing initiatives and the cultivation of key partnerships, I have achieved a 30% year-over-year revenue increase, establishing my brand as a market leader in a fiercely competitive industry.

• Educator and Mentor: My dedication to giving back to the industry is reflected in my role as an educator and mentor. I've successfully guided and mentored 15 aspiring hairstylists, fostering their growth into industry professionals who have collectively contributed to generating over $200,000 in revenue for themselves.

• Passion for Quality: My unwavering commitment to quality and hygiene is evident in maintaining an impeccable salon environment. I adhere to rigorous standards, utilizing only top-tier products and tools. This dedication ensures the health and integrity of my clients' hair, with a zero-record of client complaints regarding hygiene or product quality.

Correctional Officer 4 TDCJ May 2024 – June 2024 Sales Representative/Manager December 2014 — June 2015 Henmac Global Services Ltd Port Harcourt, Nigeria

• Cost Savings: Implemented streamlined procurement processes that resulted in a 15% reduction in office supplies expenditure, saving the company $30,000 annually.

• Efficiency Improvements: Introduced a digital document management system, reducing administrative errors by 20% and increasing overall team productivity by 18%.

• Meeting Productivity: Led a revamp of meeting scheduling and coordination, resulting in a 25% decrease in meeting duration and a 30% increase in the number of productive hours for senior management.

• Team Performance: Implemented performance metrics and training programs, leading to a 15% improvement in employee satisfaction scores and a 10% increase in the completion rate of administrative tasks within deadlines. EDUCATION AND SKILLS

Bachelor of Science (B.Sc) Sociology 2002

Delta State University Abraka, Nigeria

Texas Department of Criminal Justice, Training and leader Development Division Correctional Officer 4.

• Technical Proficiency: Mastery of cutting, coloring, styling, and various hairdressing techniques to consistently deliver high-quality results.

• Client Communication: Effective communication and active listening skills to understand clients' needs, preferences, and provide personalized hair solutions.

• Creativity: A keen eye for design, innovation, and the ability to create unique and trendsetting hairstyles.

• Time Management: Efficiently manage appointments and client schedules while maintaining a high level of service quality and timeliness.

• Product Knowledge: Stay updated on the latest haircare products, tools, and technologies to recommend and use the best products for each client.

• Client Relationship Building: Build strong, long-lasting relationships with clients to foster loyalty, repeat business, and referrals.

• Hygiene and Safety: Strict adherence to salon hygiene standards and safety protocols to ensure the well-being of both clients and staff.

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