It Operations Desktop Support

Stephen R. Gantt

**** * ********** ******, ******, CO 80016 720-***-**** *************@*****.*** Career Objective

Navy veteran with over 20 years of IT expertise, including strategic leadership and operational management. Proven ability to oversee diverse teams, manage budgets, and drive digital transformation initiatives that align with long-term business objectives. Adept at collaborating with senior leaders and vendors to implement scalable solutions while ensuring compliance and operational excellence. Technical Knowledge Base

• Operating Systems: Windows Server, Windows 10 and 11, OSX (All Versions), IOS

• Microsoft Products: Active Directory, Autopilot, intune, Entra, SCCM, WSUS, TCP/IP, DHCP, DNS, KMS, Exchange, Office365, MS project

• Other Products: Crowstrike Suite, ARCGIS, KACE, ServiceNow, Symantec Client Management suite, VoIP, SQL Server, Ghost, Jamf, Altiris Rapid Deployment, VM Horizon Client, VSphere, VMWare VDI, Fortinet suite, Acronis, Axiom360, CIS controls, SOCs compliance, PCI Manager

• IT Management & Leadership: IT Management, Systems Design, Staff Training, Performance Management Professional Experience

DanaKepner Present

Director IT Operations Denver CO

• Directed IT operations functions including applications, development, PMO, ERP, security, networking, cloud, disaster recovery, telecommunications, system administration, integrations, desktop support, invoicing, provisioning of hardware and software, and licensing, ensuring alignment with long-term systems needs.

• Transformed the IT department to a PCI and SOCs compliant model by implementing detailed reporting and performance metrics, ITIL change management, and transitioning to a full cloud infrastructure and SaaS environment, impacting business results.

• Implemented CIS18 and SOCs compliance and introduced a ServiceNow Knowledge Base for efficient technical issue resolution while continuously analyzing incident trends to enhance operational stability.

• Organized and led internal IT projects and developed budgets alongside strategic business case development, ROI analysis, and smooth handoff to operational support.

• Cultivated and led a high-performing IT staff by fostering a continuous learning environment, managing performance, and promoting career development.

Yes Communities 2018 - 2022

Senior Manager, IT Operations Denver, CO

• Directed IT operations functions including security, networking, telecommunications, system administration, integrations, desktop support, hardware and software provisioning, and licensing, ensuring effective team implementation of ServiceDesk, Network, and Systems support.

• Enhanced reporting and performance metrics such as time to resolution, customer satisfaction, and employee adoption rate of new systems to drive operational excellence.

• Provided financial oversight and strategic recommendations for technology budgeting with a focus on enterprise-wide impacts and cost controls.

• Organized and managed internal IT projects from conception through handoff, while consulting and advising on key technology initiatives.

• Leveraged existing investments to reduce operational costs and increase organizational efficiencies while overseeing vendor relation- ships.

MillerCoors 2014 - 2018

Brewery Infrastructure Service Engineer / Service Delivery Manager Golden, CO

• Provide technical support and oversight for deskside, network, VDI, and server technologies in a manufacturing environment. Responsible for the support and management of the IT infrastructure ensuring the delivery of multiple projects, initiatives, and contracted services with successful outcomes. Responsible for insuring a stable, compliant, reliable plant Infrastructure in the server, network, and deskside environments. Management of VDI Pool creation and environment. During problem escalations, act as a liaison between customers and escalated support. Provide off hours support to critical incidents. Developed, implemented, and documented sustainable practices and policies for team and on-site vendors used through-out the enterprise. Provide Vendor governance for day-to-day operations including but not limited to AD, Servers, Storage, Vulnerabilities, and patching. Douglas County School District 2006 - 2014

Device Support / Remote Management Administrator Castle Rock, CO

• Provide technical assistance and installation for workstations, printers, switches, routers, servers, VoiP, phones, and their supporting infrastructure including maintenance, problem analysis and resolution. Project manager for the implementation, training, and man- agement of the Symantec Client Management Suite and Casper Remote Management. Provide training to school, instructional, and support service staff on use of computer hardware, phone access, and security procedures. Develop on-going technical training to maintain skill sets for staff position effectiveness. Provides technical expertise for planning and installation of technology equipment to insure adequate technical knowledge and support services are maintained in newly constructed facilities. Project management for Imaging teams improving computer deployment. Able to create sustainable solutions in a dynamically changing environment. Northwest Auto GMC 2012 - 2013

IT Coordinator Meeker, CO

• Provide technical assistance and training for desktop and web-based resources. Project manager for the implementation, training, and management of new web-based monitoring for dealership sales. Develop on-going technical training to maintain skill sets for staff position effectiveness. Provides technical expertise for planning and installation of technology equipment to insure adequate technical knowledge and support services are maintained. Provide remote desktop assistance to remote locations. Update and maintain all website information and inventory. Continued staff training through GMC web-based training program. Impact Systems Inc. 1999 - 2003

Office Manager Denver, CO

• Maintained and developed a MS Access database as well as later converted it to SQL. Maintained hardware and software for the LAN as well as developed and implemented policies and procedures. Handled all customer service client relations, productivity reports, and procedural instructions. Required to maintain all documents and records as well as maintain a rewarding and motivational work environment for all employees. Manage company staff. Education & Certifications

University of Phoenix 2006

Bachelor of Science, Information Technology (Network Administration) Certification

• Axelos

ITIL Foundations Certification for IT Service Management

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