Customer Service Center Specialist

Yolanda Slater

Detroit, MI ***** ***************@*****.*** 248-***-****

Professional Summary

•Communication: Proficient in verbal, written, and interpersonal communication, ensuring clear information exchange.

•Customer Service: Dedicated to empathetic customer service, resolving issues effectively.

•Organization: Skilled at multitasking, managing projects, and consistently meeting deadlines.

•Collaboration: Work seamlessly with teams and clients to achieve common goals.

•Technical Skills: Expert in Microsoft Office and CRM systems for efficient workflow.

Work Experience

Remotely Engagement Center Specialist

Syneos Health-Detroit, MI October 2023 to Present

•Address Inquiries: Respond to client and patient communications, including calls and emails, concerning accounts and products.

•Maintain Records: Document all interactions within the Customer Relationship Management (CRM) system, ensuring precise and confidential record-keeping.

•Provide Information: Provide troubleshooting support to patients experiencing device malfunctions and furnish clients with comprehensive details regarding the organization's products, services, and policies.

•Resolve Issues: Serve as the initial point of contact for customer concerns, implementing solutions and escalating intricate issues to supervisors or specialized teams as required.

•Conduct Outbound Calls: Initiate follow-up communications with clients to address prior issues, assess satisfaction levels, and support company initiatives.

Remotely Claims Specialist Allstate Insurance-Detroit, MI October 2022 to September 2023

•Handled a significant volume of both inbound and outbound calls.

•Successfully managed customer records within the Customer Relationship Management (CRM) system to support the processing of insurance claims.

•Analyzed liability issues within claims to determine the viability of pursuing third-party recovery.

•Reviewed claim files to identify subrogation opportunities.

•Implemented appropriate actions for the development, pursuit, and recovery of claims.

•Submitted files to arbitration, aiming to prevail against adverse parties based on liability and damage assessments.

Covid-19 Health Screener

Ascension Macomb Oakland Hospital-Madison Heights, MI August 2021 to April 2022

•Implemented a COVID-19 screening questionnaire for all employees and visitors.

•Conducted temperature checks for all employees and visitors using non-contact infrared thermometers.

•Verified that all employees and visitors undergo screening upon entry to the hospital.

•Enforced the proper utilization of face masks by all employees and visitors within designated hospital areas.

•Maintained a comprehensive log of daily screening activities.

•Ensured the screening station is properly sanitized.

Customer Service Representative II Alliance Inspections Management-Farmington Hills, MI December 2014 to July 2021

•As the primary point of contact, addressed customer inquiries and concerns with professionalism and empathy.

•Adeptly identified and resolved customer issues, aiming to achieve complete satisfaction and surpass expectations.

•Effectively managed customer communications via email and phone, ensuring prompt and efficient issue resolution.

•Maintained precise customer account records and inspection schedules within the Customer Relationship Management (CRM) system.

•Proactively followed up with customers to confirm satisfaction.

•Successfully collaborated with internal teams to implement solutions, thereby improving the overall efficiency of customer service.

Information Systems Technician Petty Officer Third Class

United States Navy-Norfolk, VA July 1999 to July 2003

•Maintained the secure management of sensitive military documentation, ensuring strict compliance with confidentiality and security protocols.

•Authored compelling recommendation letters that enhanced the Administrator Officer’s professional reputation and career advancement opportunities.

•Generated precise financial reports for executive-level presentations, directly supporting informed, data-driven decision-making.

Education

Oakland Community College, January 2007 to January 2007

Skills

•Customer service (10+ years)

•Collaboration (10+ years)

•Communication (10+ years)

•Organization (10+ years)

•Technical skills (10+ years)

Military Service

Branch: Navy

Service Country: United States Rank: E4

July 1999 to July 2003

•Maintained the secure management of sensitive military documentation, ensuring strict compliance with confidentiality and security protocols.

•Authored compelling recommendation letters that enhanced the Administrator Officer’s professional reputation and career advancement opportunities.

•Generated precise financial reports for executive-level presentations, directly supporting informed, data-driven decision-making.

Additional Information

•Willing to comply with all pre-employment requirements, including drug testing and background checks.

•Flexible schedule with availability to work weekends and holidays.

•Able to adjust hours during peak business periods or when necessitated by business or weather conditions.

Contact this candidate