Administrative Support Life Insurance

Christina Flowers

*********@*****.*** • 917-***-**** • Hackensack, NJ

SUMMARY

Detail-oriented and reliable operations professional with 15+ years of experience in financial services, brokerage operations, and administrative support. Known for exceptional organizational skills, a proactive attitude, and the ability to thrive in fast-paced, high-volume environments. Adept at managing sensitive information, supporting cross-functional teams, and driving process improvements. Skilled communicator who works well independently or collaboratively. EXPERIENCE

Osaic Financial, Transition Operations Specialist

Oct 2023 - Aug 2024

Assisted advisors transitioning to new platforms by managing account documentation and transfer processes (ACAT, ACH, wires).

Ensured all documentation complied with regulatory and internal requirements. Delivered remote operational support to enhance client experience and minimize transition delays. Guardian Life Insurance, Brokerage Specialist

Apr 2007 - Apr 2021

Processed and reviewed new account documents for accuracy and regulatory compliance. Guided brokers through transaction procedures and form requirements. Played a key role in the successful conversion to the NetX360 platform. Worked remotely for 3 years, maintaining productivity and service quality. Approved wires, journals, and account changes within compliance guidelines. Helped train, manage, and mentor offshore teams during Guardian’s expansion into India, ensuring alignment with company standards and procedures.

Served as liaison between the offshore team and U.S.-based financial representatives; tracked performance metrics and provided feedback to drive efficiency and accuracy.

Guardian Life Insurance, Cash Control Team Lead

Sep 2004 - Apr 2007

Oversaw commission processing, licensing fee payments, and vault operations. Trained new team members across all cash control responsibilities. Served as Staff Assistant, offering high-level administrative support. American Airlines, Staff Assistant

Apr 2004 - Sep 2004

Managed confidential pilot leave and injury documentation in line with OSHA standards. Maintained accurate timekeeping records to support payroll and prevent overpayments. Prepared daily reports and supported HR compliance efforts. EDUCATION

William Paterson University

Bachelor of Arts • Business Management

ASA College

Associate of Science • Accounting • Jan 2002 - Mar 2004 SKILLS

Financial Operations • ACH/ACAT transfers • wire processing • account opening • compliance review • Administrative Support • Scheduling • record-keeping • data entry • reporting Christina Flowers - page 1 of 1

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