Customer Service Representative
Resume:
Monica Africa
Customer Service Representative
Sumter, SC
***************@*****.***
I am highly skilled and meticulous adept multitask-er. With the willingness to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Passport Support Associate
Expedited Travel-West Palm Beach, FL
January 2023 to March 2024
My duties
• Were to inform customers and potential customers, about the U.S. Passport application process and procedures.
• What documentation was needed for authenticating a U.S. Passport application package
• Answered any general questions about the cost of a adult/minor U.S. Passport
• Explain the difference timeframes plus cost of an expediting process for U.S. Passport
• Provide excellent customer with clear instructions and to answer calls in a timely manner Team Member
Target-West Palm Beach, FL
November 2022 to November 2023
My duties include helping customers, restocking shelves, creating and organizing sales displays, recording inventory, handling returns, and working cash registers to assist with purchases. Housekeeper
Hilton-West Palm Beach, FL
March 2022 to March 2023
Cleans and sanitizes hotel and guest rooms. Vacuums and sweeps floors, carpets, and rugs. Makes beds and changes linens. Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops. Replenishes toiletries and towels.
Escalation Manager
Chime Solutions-Morrow, GA
June 2021 to January 2022
My daily duties included
• Being incharge of a mass customer service representatives (8-10 in on a team)
• Enforced our contacts policies and procedures.
• Gave the team updates about the different systems we used to efficiently assist our customers.
• My role was to be there for when certain situations need to be deescalated for a caller who requests to speak to a supervisor.
• My goal was for a first call resolution.
• Managed high levels of communication with internal leadership while resolving and dealing with the customers
• Maintaining an excellent relationship with the customer service representatives .
• Ensure problems get resolved and to make sure issues are addressed at the right level to be corrected. Assistant Manager/Sales Associate
Cato Corporation-College Park, GA
July 2018 to July 2019
I was responsible for helping the Retail Store Manager in planning and implementing strategies to attract customers. I handled shipments on a regular basis and scanned inventory. I helped manage the progress of weekly, monthly, quarterly and annual objectives and maintain store inventory. Being apart of a team we motivate each other and future staff to perform their best abilities. Made sure all employees adhere to company’s policies and guidelines. Trained and mentored incoming staff on cash handling, returns, exchanges, shipment inventory and layaways. Personally handled complaints from customers. CSR - Customer Service Representative
Teleperformance-Port Saint Lucie, FL
March 2017 to May 2018
I was responsible for helping customers via phone. My duty was to greet customers and verify account information. I effectively guided customer with troubleshooting products and updating warranties. I also provided information with placement of orders, refunds, or exchanges Member Services Representative
Convey Health Solutions-Fort Pierce, FL
May 2016 to February 2017
I served the opportunity to help qualified members chose a Medicare Part D plan via phone. Which is a prescription drug plan under Medicare/Medicaid. I effectively answered any questions to the best of my ability about the plans we offered. Informed members about the medication that we did or did not cover and how the plans would be beneficial to their medical needs. Education
Cosmology in Nail Technology
Hollywood Beauty College - West Palm Beach, FL
June 2022 to September 2022
High school diploma
Port St. Lucie High School - Port Saint Lucie, FL
August 2012 to May 2015
Skills
• Call center
• Typing
• Problem management
• Medical scheduling
• Computer skills
• Customer support
• Customer service
• Medicare
• Store Management Experience
• Inventory Control
• Packaging
• Assistant Manager Experience
• Retail Sales
• Management
• Cash Handling
• Medical terminology
• Anatomy knowledge
• Google Suite
• Data collection
• Help Desk
• Desktop Support
• Retail Management
• Software Troubleshooting
• Nail Care
• Communication skills
• Microsoft Excel
• Cleaning
• Patient care
• EMR systems
• Data entry
• ICD-10
• Medical billing
Links
https://secure.talxtci.com/Screening/Direct/?EmployerCode=72647&locationCode= Certifications and Licenses
Driver's License
Contact this candidate