Front Office Customer Service
Resume:
Nomathamsanqa Ncube
Multi-skilled hospitality professional
CONTACT
Phone
********************@*****.***
Address
Bulawayo
EDUCATION
LUPANE STATE UNIVERSITY
2020 - 2024
.Bachelor of Science Honors Degree
in tourism and hospitality
management.
NKULUMANE HIGH SCHOOL
2017 -2019
.Advanced level-4 A Level subjects
.A pass in Communication skills with
grade 5
2013 - 2017
.Ordinary level- 5 O level passes
including English
SKILLS
.Communication skills
.Multi-tasking
.Team work
.Excellent customer service
LANGUAGES
.Ndebele, English and Shona
ADDITIONAL INFORMATION
.Holder of a class 4 driver’s license
ABOUT ME
I am a dedicated hospitality professional with hands-on experience in housekeeping, front office operations and guest food services. I am passionate about excellent customer service, maintaining high cleanliness standards and supporting smooth day to day operations. I take pride in creating memorable guest experiences and I am eager to begin my career in an environment where I can learn, grow and make a positive impact.
EXPERIENCE
KISMET EXECUTIVE GUEST HOUSE
2022-2023-industrial attachment
2024-2025- a contract employee
HOUSE KEEPING DUTIES INCLUDED:
1. Room cleaning and maintenance
.cleaning guestrooms, bathrooms and common areas
.making beds, changing linen and replacing towels
.dusting and mopping the floor
2. Laundry and linen care
.washing, ironing and folding linen
.organizing clean linen and towels
3. Healthy and safety compliance
.using clean chemicals and following safety procedure
.reporting maintenance issues
FRONT OFFICE DUTIES INCLUDED:
1. Reception and Guest services
.welcoming and checking in guests
.answering phone calls and handling inquiries
.providing information about services
2. Making reservations and bookings
3. Administrative duties
.handling of tax invoices
KITCHEN DUTIES INCLUDED
1. Making a full English breakfast
2. Disinfecting the kitchen areas
REFFERENCE
KISMET EXECUTIVE GUEST HOUSE
Nongcwele Mkandla
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