Suellen Robertson
Hollywood, FL 33020
Home telephone: 754-***-****
Cellular Telephone: 754-***-****
Professional Overview
Previously I was the Senior Administrative Assistant (Supervisor) in the Urban Design & Planning Division at City of Fort Lauderdale, Department of Sustainable Development. My tasks involved supervising two (2) people, Division Manager Support, backup to Assistant to the Director, Agenda Coordinator backup for Commission meetings, administrative support to Liaison for Historic Preservation Board. I supervised the Call Center for the division ensuring calls are handled in the appropriate way following procedures set forth for this center. I was the budget coordinator for the Division.
Professional assistant with 35 years’ experience in education as well as corporate entities. Demonstrated ability to provide exceptional support and service for a broad range of staff and clients. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in an industry that needs top level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling, and documentation skills.
Summary of Skills
Project management and coordination of all financial related transactions
Extensive experience with travel booking and heavy scheduling.
Report transcription and proofreading
Scored in top 10% of employees in successful resolution of customer issues.
35 years of experience providing executive/administrative support.
12+ years’ experience in a fast-paced, deadline-driven environment
Excel in customer service skills, creation of PowerPoint presentations, excel spreadsheets, word processing.
Critical thinker
Energetic and organized.
Self-starter with professional manner
Planning/Coordinating
Type 85 WPM
Excellent communication skills
Highly organized with superior attention to detail
Microsoft Office, Excel, PowerPoint
Minute taking
Spreadsheet creation, entry, and formulation
10-key proficient
Administrative operations
Team building
Employee motivation
Business correspondence
Filing and data archiving
Entry level webpage abilities
City of Fort Lauderdale
Dept. of Sustainable Development
Urban Design & Planning
700 NW 19th Avenue
Fort Lauderdale, FL 33311
Administrative Supervisor
2017 – 2021
Proactively coordinated Manager’s busy calendar, coordinated with other Administrative Assistants when scheduling with other Department staff and City Management. Answered Manager’s phone line and addressed inquiries and/or determines other appropriate staff to respond. Kept the Manager informed about budget expenditure levels, any administrative issues that may come up, i.e., staff meeting administrative deadlines, makes recommendations for process improvements related to administrative needs. Served as backup Agenda Coordinator for all Commission meeting items related to my Division. Supervised two people (Administrative Assistant and Administrative Aide). Oversaw the Call Center ensuring all inquiries to our Division are answered in a timely manner. Updated the website for our Division.
Georgia Institute of Technology
School of Civil & Environmental Engineering
Mason Building,
790 Atlantic Drive, Atlanta, GA 30332-0355
Financial Administrator III
2012 – 2017
Responsible for the overall accounting of research projects awarded to the School of Civil & Environmental Engineering. Reconciliation of all accounts associated to the School which includes Georgia Department of Transportation & US Department of Transportation accounts associated with the University Transportation Center (UTC) that was awarded to the School. I am also responsible for the movement of funds needed into any project accounts as well as working with the Director of the UTC regarding any actions related to these projects. My duties also include analysis, purchase orders, cost transfers, journal entries, budget amendments, and reporting for various projects within the School. I act as the Spend Authority for all purchasing related to the School determining whether charges to the projects are allowable as well as verifying account codes used for purchases and all necessary documentation is attached to purchase orders.
Georgia Institute of Technology
Parking/Transportation
828 W. Peachtree St., NW
Atlanta, GA 30332
Assistant to the Senior Director
2006 – 2012
Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through excellent customer service in addressing any issues/problems the customer may be having at that time.
Planned and executed all aspects of office headquarter move. Improved communication efficiency as primary liaison between departments, clients, and vendors as the Building Manager for my department.
Managed executive calendar and coordinated weekly project team meetings and assisted in the development of meeting agendas to increase meeting efficiency.
Prepared meeting minutes, project punchlist, transmittals and memorandums for organizational support. Created databases and spreadsheets to improve inventory management and reporting accuracy.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects assigned to me. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development.
Maintained and prioritized daily tasks and projects including call logs, appointments, travel, expense reports and general errands. Composed and drafted all outgoing correspondence and reports for managers.
Prepared and drafted all outgoing correspondence in a timely manner.
Collaborated with Human Resource department to ensure efficient office environment. Prepared and signed off on Payroll for staff of 50+ employees.
Oversaw inventory and office supply purchases.
Coordinated meetings with other department managers and served as main liaison between my Sr. Director and outside offices. Managed daily office operations and maintenance of equipment, maintaining accurate records.
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, FL 33132
Executive Assistant – Information Technology
1999 – 2006
Executive Assistant to the Vice President of Information Technology. Assisted two (2) Directors in addition to the Vice President. Assisted approximately 300 employees with various administrative requests. My responsibilities included answering telephones, travel arrangements, calendar, expense statements, presentations, purchasing, coordinating the set up of new equipment, and luncheons. Managed two administrative assistants in the department in the past. Very active with charitable events within our department acting as a project manager. Coordination of departmental meetings and training requests. Initiated the creation of the IT Newsletter (created in Publisher), as well as helping coordinate All IT meetings. Previously dealt with coordinating HR process, including interview setup and travel for all candidates.
I assisted with testing and scripting for new programs my department was implementing both shoreside and shipboard. I am trained using Mercury Interactive tools; include all facets of Test Director. I also am trained in using QuickTest Pro. I have been working in this area (testing, etc.) for the two (2) years off and on, above and beyond my duties as an Executive Assistant. I also have experience with the AS/400.
Previously, I worked as a Sr. Secretary for Assistant Treasurer in the Treasury Department. My duties included answering telephones, making travel arrangements, expense statements, presentations, calendar, luncheons, typing correspondence as well as the editing and creation of large financial documents. I also took on additional duties including Cash Management and generating stock documentation for the company. In addition, I was the backup to the Executive Secretary to the Sr. Vice President – Treasurer of the Company.
Education
Dekalb Technical School
Chamblee, GA
Extensive one-year certification in all facets of paralegal including business law, criminal law, torts.
Carroll County Vocational Technical
Carrollton, GA
Professional training in all facets of secretarial duties.
18 relevant units
Courses include Keyboarding, Business Mathematics, Shorthand, Business etiquette, legal terminology, and basic accounting skills.
Certification: Emergency Preparedness
References
Antje Gibson
Vice President – Treasurer
Royal Caribbean Cruises International
1050 Caribbean Way
Miami, FL 33132
Ana Guerra
Director
Royal Caribbean Cruises International
14700 Caribbean Way
Miramar, FL 33027
Roger Webb.
Professor Emeritus
Georgia Tech
Atlanta, GA 30332
Salary Requirement: Open