Customer Service receptionist, Clark documents.

Nataliya Plotnikova

***** ** ***** **, **** O,

KENT, WA 98042

Phone: 206-***-****

Email: *******.**********@*****.***

Sawyer Woods Elementary School

(Administrative Assistant, September 2002 – February 2007): Offered efficient administrative support and communication services to staff, parents, and students, ensuring seamless daily operations.

Summary of Qualifications

• Customer Satisfaction Focus: Proven ability to prioritize customer needs, ensuring prompt and accurate service delivery to enhance satisfaction.

• Strong Communication Skills: Skilled at maintaining clear, professional communication with clients, colleagues, and stakeholders to address inquiries and resolve issues effectively.

• Multilingual Advantage: Fluent in English, Russian, Ukrainian, enabling exceptional service and support to a diverse customer base.

• Attention to Detail: Experienced in following precise instructions and managing time-sensitive tasks with accuracy and efficiency. Professional Experience

Total Wine & More

(Cashiering, customer service, Jan 2025 – July 2025): Processed transactions accurately and efficiently, provided exceptional customer service by greeting customers and addressing inquiries. Collaborated with the team to ensure a positive shopping experience and assisted with sales and merchandising tasks as needed. Delivery Driver Roles

(2017–2024):

Consistently ensured reliable, accurate, and timely delivery of goods and services, leveraging strong communication, organizational, and problem-solving skills to enhance customer satisfaction.

Goodwill

(Receptionist, May 2012 – January 2014):

Delivered exceptional front-desk customer service by addressing inquiries, managing schedules, and maintaining a welcoming environment.

WorkSource Spokane

(Administrative Assistant, January 2010 – July 2010): Supported job-seekers with scheduling and resources while fostering a professional and client- focused atmosphere.

Westcoast Natural Stone Inc.

(Administrative Assistant, September 2002 – February 2007): Provided administrative support and facilitated communication between clients and contractors to ensure smooth operations.

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