Customer Service Success
Resume:
Tami Fick
Professional Inside/Outside Sales for Any Product/Customer Service and Business
Development - Chaplain Assistant - Ministry Aide
Spring Hill, TN 37174
********@*****.***
Professional Summary
• Focused, poised, and highly motivated individual with superior skills in both team-based and independent capacities within customer-oriented environments
• Skilled at collaborating with customers to establish positive relationships in new and existing accounts
• Brings a strong work ethic and excellent organizational skills to any setting
• Personable and articulate communicator and adept at enhancing customer satisfaction, retention, and driving sales opportunities
• Excels at providing superior customer service with proven abilities to effectively manage teams, resolve conflicts, and advance department initiatives and growth projections Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Chaplain
International Fellowship of Chaplains-Texas
June 2024 to March 2025
Completion of Chaplaincy Program through International Fellowship of Chaplains (IFOC) Compassionate Leader especially in the areas of grief and bereavement. This experience is also relevant to the 30+ years of ministry I was involved in detailed at the bottom of this resume.
Experienced in:
• Providing crisis intervention and emotional support during medical emergencies or critical incidents
• Offering counseling sessions to help individuals cope with grief, loss, illness, or other life challenges
• Providing spiritual and emotional support to patients, families, and staff in a compassionate and empathetic manner
• Maintaining confidentiality while actively listening to individuals' concerns and providing non- judgmental guidance
• Assisting in ethical decision-making processes by offering moral perspectives based on religious teachings
Customer Success Specialist - Fully Remote
BlueTape-Remote
October 2023 to March 2024
• Collaborated closely with the sales team to onboard new customers, providing training and support during the implementation process
• Developed and maintained strong relationships with key stakeholders within client organizations, serving as their primary point of contact
• Demonstrated expertise in our product's features and functionality, effectively communicating its value proposition to customers
• Gathered feedback from customers on their experience using our product, identifying areas for improvement and relaying this information to the product development team Customer Success Manager - Fully Remote
ShipHero-Remote
June 2022 to January 2023
• Managed all account issues: Saas, Faas, Deliveries, Shipping, Logistics
• Oversaw Strategic, Emerging, and Digital Account Base
• Organized Orders, Returns, Credits, Replacements
• Directed Automation Rules and packaging specifics for customer base
• Delivered service excellence and successful transactions for multi-warehouse operation/fulfillment Customer Service Associate/Manager - Fully Remote
Nextsport Inc-Remote
February 2021 to April 2022
· Handled all domestic and international inquiries, warranty issues, special orders, and all other matters concerning our customer base
· Managed client records and over 75 customer tickets/day
· Assisted customers with a warm, friendly, and professional manner
· Performed data entry for shipments and orders
· Managed all incoming calls, chats and emails
· Resolved customer concerns and complaints in most expedient manner, raising customer satisfaction rates by 75%
· Created and implemented a customer success strategy to provide customers with the best possible experience from initial set-up to post-go-live, increasing new sales leads
· Coordinated with senior management to define, design and deliver customer success initiatives aimed at ameliorating customer service by 60%
Customer Service Desk Supervisor
Lowes Home Improvement-Nashville, TN
January 2020 to March 2020
• Supervised all facets of delivering highest levels of customer service
• Managed customer service team, promoting a positive work environment through effective communication, active engagement, and hands-on assistance/direction
• Handled incoming/outgoing calls, returns, and special orders using Sterling Software
• Pulled orders, arranged pick-up and delivery, managed cash register transactions, pulled cash drawers/ checked for accuracy for opening and closing of register
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote higher levels of security
Group Sales Specialist - Fully Remote
Educational Travel Adventures-Freehold, NJ
May 2018 to November 2019
· Achieved highest sales record in the first year in the history of the company
· Spearheaded customer relationship development throughout with caring and sincere levels of personable communications and immediate attention to their needs, boosting customer satisfaction rates by 30%
· Enforced a strong focus on after sales contact and support aimed at increasing client loyalty and dedication by 25% annually
· Directed the entire sales/service cycle from strategically zeroing in on potential clients, to selling our products/services and securing/closing deals
· Facilitated timely customer support through phone, email, chat
· Negotiated agreements to maintain customer satisfaction as well as company gain Director of Tennis Program/Manager/Pool & Fitness
Eagle Oaks Golf and Country Club-Farmingdale, NJ
March 2016 to September 2017
• Managed sales, ordering, and staffing of pro shop
• Orchestrated and implemented all Adult and Junior Tennis Programs
• Managed Women's Team (20 players) - instruction, strategy sessions, weekly practices, league competition
• Supervised and managed all Club Private and Group Instruction including
• Specialized Cardio and Focused Strategy Sessions, Clinics
• Directed and organized all Club Socials, Tournaments, Charity and Tennis/Pool events working in coordination with other club management
• Managed Service Staff of 10 employees - scheduling, training for excellence in member service Worship Minister/Recording Artist/Songwriter
Self-Employed-USA and Europe
1986 to 2016
• Featured National Vocalist - Rivers of Praise/Word Records
• Account Coordinator/Rainbo Records - Los Angeles, CA
• Featured National Vocalist - Scripture Memorization Series/ Integrity Music
• Director of Marketing/Malaco Christian Distribution - Franklin, TN
• National award-winning singer/songwriter
• Personal Assistant for Senior Pastor - Nashville, TN
• Managed Bands and Musical Groups - up to 8 people
• Concert Tours - US and Europe
• Int'l Worship Leader Trainer
Education
Undergraduate Studies in Music Composition and Therapy Arizona State University - Tempe, AZ
Skills
• HubSpot
• Hospice care
• Salesforce
• Business Development
• Bereavement support
• Zendesk
• Microsoft Office
• MS Office
• Computer skills
• Inside and Outside Sales
• Communication skills
• SaaS
• Account Management
• Slack/Telegram/Zoom/Google Meet
• Leadership
• NetSuite
• Organizational skills
• Customer service
• E-Commerce
Certifications and Licenses
Driver's License
Additional Information
Some work gaps are the cause of going through 4 layoffs - all due to Covid or lack of business with a start-up company. (Loss of Seed-Funding) Nextsport, Shiphero, Bluetape. As well, I have been doing temp work for a while now in the interim as I wait for a breakthrough with a strong full-time position.
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