Change Management Financial Services

ANDREA A. CARO

Great Falls, VA 703-***-**** ******.*.****@*****.*** LinkedIn

HEAD OF CHANGE MANAGEMENT & ORGANIZATIONAL TRANSFORMATION SUMMARY

Executive leader with 15+ years of experience driving large-scale transformation across financial services, banking, government, sustainability, and pharmaceuticals. Proven record of delivering high user adoption, executive alignment, and measurable business outcomes. Trusted advisor to senior leaders with expertise in change networks, culture transformation, and organizational effectiveness. Recognized for mobilizing diverse teams, fostering inclusive environments, and enabling operational excellence. CORE COMPETENCIES

Change Management Strategy Stakeholder Engagement High-Impact User Adoption Organizational Effectiveness Strategic Communications Culture Transformation Executive Coaching Process Improvement Agile & SAFe Practices Talent Development Program/Project Management (PMP, Agile, SAFe) Bilingual: Spanish/English PROFESSIONAL EXPERIENCE

TD Bank – Senior Organizational Change Management Specialist 2024–Present

● Led AML transformation achieving 90%+ user adoption and passing all regulatory gate reviews.

● Partnered with executives and risk officers to ensure leadership alignment and reduced compliance risks.

● Designed enterprise-wide change strategies improving AML detection and compliance scores. Capital One – Senior Organizational Change Management Lead 2022–2024

● Drove adoption strategies that accelerated time-to-value for enterprise transformations.

● Built a Change Leader Network in under 5 months, increasing employee engagement by 30%.

● Advanced workplace strategies reducing onboarding time by 20% and improved customer experience.

● Championed DIB initiatives, raising leadership participation by 40%. AAC Consulting LLC – Managing Director 2016–2022

● Designed OCM strategies for Fortune 500 clients achieving 95% adoption rates and strong executive sponsorship.

● Established Change Leader Networks delivering 90%+ satisfaction in post-implementation surveys.

● Introduced safety technologies that reduced pedestrian accidents at railroad crossings by 15%. Inter-American Development Bank – HR Executive (Contract) 2019–2020

● Designed career strategies linking incentives to performance, improving retention by 12%.

● Increased diversity in leadership pipelines through targeted workforce strategy. ICF – Organizational Development Consultant 2015–2016

● Streamlined global HR processes, cutting delivery time by 18% and boosting collaboration. PA Consulting – Principal Consultant 2014–2015

● Delivered Oracle adoption strategy achieving 90%+ stakeholder satisfaction. Booz Allen Hamilton – Lead Associate (Sr. Manager) 2011–2014

● Guided re-engineering initiatives reducing inefficiencies by 25% and aligning leadership. Coached executives on CONOPS/SOPs that shortened implementation cycles by 6 months. PwC – Manager 2008–2011

● Directed OCM for $10B IT transformation, eliminating redundancies and saving $50M annually. Capgemini – Manager 2006–2008

● Implemented succession frameworks that increased top-performer retention by 20%. EDUCATION & CERTIFICATIONS

Virginia Tech – M.A. Education/Curriculum & Instruction; B.A. Spanish/Sociology, Minor: Psychology Certifications: CMAP (Georgetown) Human Capital Strategist (HCI) PMP/Agile/SAFe Lean Six Sigma Greenbelt Microsoft Project

Contact this candidate