Agile Project Leader PSM I Certified Expertise in Scrum

Jessica E. Burroughs

Durham, NC ***** 919-***-**** ********.*********@*****.***

Professional Summary

Experienced Scrum Master and Business Analyst with a strong foundation in Agile methodologies, stakeholder communication, and cross-functional collaboration. Experienced in facilitating requirements gathering, backlog refinement, sprint ceremonies, and driving continuous improvement for technical and non-technical teams. Passionate about delivering high-impact solutions that align with business goals and user needs. Core Competencies & Tools

● Agile & Scrum Practices: Sprint Planning, Daily Standups, Sprint Reviews/Retrospectives, Backlog Grooming

● Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gherkin Format

● Project Coordination: Stakeholder Management, Release Planning, Risk Management

● Technical Tools: Azure DevOps (ADO), MURAL, Microsoft Office Suite, Google Workspace

● Communication: Facilitation, Documentation, Cross-functional Team Leadership

● Software & Marketing: Canva, WIX, Squarespace, Social Media Strategy Professional Experience

Scrum Master – Insight Enterprise (Progressive Project) October 2023 – May 2025

● Boosted story throughput by 22% by facilitating Agile ceremonies for cross-functional teams within the Claims Triage & Automation program.

● Resolved 100% of identified team impediments by closely tracking velocity, maintaining sprint discipline, and ensuring full adherence to the Definition of Done.

● Reduced attrition risk by 30% through early detection of morale issues using sentiment analysis tools like Team Mood and Retrium, enabling proactive team interventions.

● Increased team engagement scores by 18% by fostering transparent, trust-based communication and driving alignment between team members and stakeholders.

● Improved sprint planning accuracy by 25% by introducing developer sync-ups, enhancing daily scrums, and guiding teams on release forecasting and execution. Business Analyst I

October 2022 – October 2023

● Led end-to-end business analysis for a car insurance claims system redesign, conducting stakeholder interviews and refining over 100 backlog items, accelerating project delivery by 20%.

● Improved test automation efficiency by 20% by crafting 100+ user stories and acceptance criteria using Gherkin syntax, enhancing collaboration between QA and development teams.

● Mapped and visualized 10+ complex claims workflows through detailed process maps and storyboards, enabling clearer stakeholder understanding and smoother implementation.

● Ensured 100% traceability from requirements to deployment by collaborating cross-functionally with developers, testers, and product owners throughout the SDLC.

● Streamlined eCommerce intake processes by converting high-level requests into 50+ clear, actionable backlog items with complete user stories, business rules, and acceptance criteria. Program Coordinator – NC Department of Public Instruction January 2022 – September 2022

● Implemented the Multi-Tiered System of Support (MTSS) across a statewide academic and behavioral framework, using data-driven methodologies that led to a 15% improvement in early intervention outcomes.

● Managed deployment of 30+ surveys using Qualtrics, delivering actionable insights to stakeholders and enhancing data-driven decision-making across 10+ school districts. Administrative Assistant – NC Wildlife Resources Commission July 2021 – January 2022

Provided operational support, including meeting prep, invoicing, and website content management. Program Coordinator – NC Department of Health & Human Services (REACH Program) June 2020 – June 2021

● Led grant-funded teen health programs across 3 counties, impacting over 1,000 youth through targeted education and outreach initiatives.

● Managed $10 K+ in contracts and budgets, ensuring compliance, timely fund utilization, and successfully executed 10+ training sessions and advisory meetings.

● Collaborated with 3 local health departments to develop performance metrics and assessment plans, resulting in a 15% increase in program effectiveness tracking.

Co-Owner/Director – Breathe Studio, LLC

September 2020 – Present

● Led operations including budgeting, digital marketing, and stakeholder engagement.

● Increased enrollment by 57% through strategic community engagement and branding. Studio Director – Empower Dance Studio, LLC

June 2015 – June 2020

● Directed programming, staff training, and community outreach.

● Achieved a 25% increase in student enrollment through performance-based initiatives. Special Education Paraprofessional – Research Triangle Charter Academy February 2015 – May 2019

Provided academic support and modifications for K–8 IEP students in both general and separate settings. Education & Certifications

Bachelor of Arts in Liberal Studies (African American Studies) North Carolina Agricultural and Technical State University Associate in Arts

Central Piedmont Community College

Certified Holistic Sex Educator

Institute of Education and Enlightenment

AZ-900 Microsoft Fundamentals Certification

PSM I Certification

Special Projects & Community Engagement

● Breathe Studio – Drove studio growth and managed nonprofit coordination.

● Sparkle Auxiliary Advisor – Choreographed and advised student dancers in collaboration with Hillside High School Marching Band.

● Community 360 – Organized STEM Unity Day with leading research and academic institutions.

● Empower Dance Studio – Focused on youth empowerment through inclusive arts education.

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