Customer Service Social Studies
Resume:
Leslie Stillwagon
*****************@*****.***
PROFESSIONAL SUMMARY
Professional with strong history of providing top-notch customer service and operational assistance. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work.
WORK HISTORY
Conduent (Formally Known as Xerox)
08/2019 - 08/2022
Customer Service Advocate
Handled high volume calls for various projects including Humana, Fiserv and Apple.
Answered questions regarding insurance coverage.
Handled calls for a project with Fiserv dealing with Financial bank information with credit cards.
Took payments, discussed transactions, and history of credit card accounts.
Zenith Learning Center
04/2018 - 05/2019
Substitute Teacher
Took over Social Studies class 3rd through 6th graders for 3 to 4 months, managing all classroom assignments, student needs and record keeping.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Assisted students in ongoing projects and assignments on Social Studies grades 3rd through 6th graders and conducted extra research to further understanding of topics.
Maintained day-to-day classroom management and discipline to promote learning initiates.
Stay at home Mom
04/2014 – 04/2018
Met, Headstart
03/2013 - 03/2014
Special Services Assistant
Cared for special needs children
Supervised children inside and outside of the building during a variety of situations.
Provided care to children needing assistance with basics needs.
Assisted with classroom, school and program events when needed.
Supported other staff and teachers when needed.
Taco Bell
10/2008 through 09/2010
Shift Manager
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Managed schedules, accepted time off requests and found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
EDUCATION
Plano Sr High School
High School Diploma
1995 Graduated
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