Customer Service Representative

Rachael P. Bowens

North Charleston, SC ***** 843-***-**** **************@*****.*** Bold Profile

PROFESSIONAL SUMMARY

Meet and exceeded productivity. I won prizes for for informing the customers about a promotion. The customers participated in a survey about the customer service that they received.

SKILLS

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Microsoft Excel

Complaint resolution

Payment processing

Customer satisfaction measurement

Client relations

Professional telephone demeanor

Call center operations

Microsoft outlook

Scheduling

Call management

Follow-up skills

Product knowledge

Paperwork processing

Appointment scheduling

Order processing

Team development

Documentation

Administrative support

Microsoft Office Suite

Customer relationship management (CRM)

Prioritization

Staff training

De-escalation techniques

Building rapport

Technical support

Clerical support

Filing

Dispute resolution

Customer education

Product sales

Multi-line phone talent

Coordination

Assertiveness

Order fulfillment

Recordkeeping strengths

Account updating

Research

Account management

Reading comprehension

Service upselling

Spreadsheets

Office equipment proficiency

Staff education and training

Conflict mediation

Proofreading

Retail store support

Stock management

Product promotion

Document control

Brand representation

Quality assurance controls

Escalation management

Shipping and logistics

CRM software

Product education

CRM software proficiency

Delivery scheduling

Record preparation

Software CRM system proficiency

Credit adjustments

Promotional support

Travel planning

Route management

WORK HISTORY

REMOTE CUSTOMER SERVICE REPRESENTATIVE 11/2020 to 05/2021

EOS

Provided customers with information about their water bill. Provided the number of Gallons they were billed for and the number of days. Provided customers information About water outage and main breaks.

CUSTOMER SERVICE REPRESENTATIVE 08/2020 to 09/2020

Dial America Charleston, SC

Assisted customers with insurance for their store credit card. Provided the customer with The information needed to make a decision. Provided the customer the script needed to ensure the sale.

CUSTOMER SERVICE REPRESENTATIVE 02/2017 to 01/2020

Alorica North Chas, SC

Provided customer service to customer for gas or electric service. Assisted customers in getting payment arrangements, Turned service on or off. Provided customers with the amount of their bill.

CUSTOMER SERVICE REPRESENTATIVE 03/2015 to 08/2015

iQor Charleston, SC

Provided customers with information about their satellite TV bill. Provided information about different satellite packages. Add or cancelled channels. Accepted payments over the phone.

CUSTOMER SERVICE REPRESENTATIVE 07/2006 to 07/2010

Persi/McKesson Charleston, SC

Provided patients with information about the pathology bill they received. Provided dates of service and accepted payments.

RESERVATIONISTS/CUSTOMER SERVICE REPRESENTATIVE 03/2002 to 06/2006

Charleston, SC Charleston, SC

Assisted customers in renting cars. Provided information about the rental location. Assisted customers in extending their rental agreement. Provided adjustment and issued credits.

EDUCATION

High School Diploma Business Education 06/1990

North Charleston High School, North Charleston, SC

I took typing and accounting classes.

ACCOMPLISHMENTS

I met productivity and exceeded. The customers completed a survey about the customer service representative that they spoke with. I won prizes.

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