Operations Management General Manager

EH

EMMA HARRIS

***********@*****.*** 918-***-**** Hominy, OK 74035

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Advertising and marketing

Sales

Branding

Communication skills

Staffing

Performance evaluations

Departmental operations management

Organizational restructure and change

Leader

Top talent recruiting, hiring, and retention

Policy/program development

Staff training and development

Verbal and written communication

Recruitment

Budgeting and cost control strategies

Customer relations

Multimillion-dollar P&L management

Administrative skills

Effective leader

Schedule management

Staff management

Training and coaching

Staff training

Deadline oriented

Sales team development

Staff training/development

Leadership

Nichols Management Group Joplin,

Missouri

General Manager

10/2017 - Current

Built and maintained loyal, long-term customer relationships through effective account management.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Designed sales and service strategies to improve revenue and retention. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Forecasted customer demand to set prices or credit terms for goods or services.

Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

Guided management and supervisory staff to promote smooth operations. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Recruited, interviewed and hired qualified staff for open positions. Implemented successful business strategies to increase revenue and target new markets.

Tracked monthly sales to generate reports for business development planning.

Summary

Skills

Experience

Coordinated training activities for employees to ensure compliance with company policies and procedures.

Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Trained employees on duties, policies and procedures. Delegated work to staff, setting priorities and goals. Recruited, trained and empowered employees to achieve key performance indicators.

Hominy High School Hominy, OK

High School Diploma

05/2003

Education and Training

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