Talent Management Human Resources

ANN LEWNES

** **** *****, ******, **

***********@*****.*** 732-***-****

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Professional Summary

Results-driven Talent & Development Analyst with over 10 years of experience in managing enterprise-wide HR systems, implementing leadership and development programs, and optimizing talent management processes. Proven expertise in SuccessFactors, LMS administration, data analysis, and cross-functional collaboration with HR and IT teams. Adept at leveraging data insights to enhance leadership effectiveness and improve the employee experience across large organizations. Currently in the process of obtaining SPHR (Senior Professional in Human Resources) certification.

Core Competencies

- Talent Management Systems (SAP/SuccessFactors)

- Leadership & Performance Data Analysis

- LMS Administration & E-learning Solutions

- Organizational Development Support

- Program & Project Management

- Succession Planning & Career Mapping Support

- Stakeholder Engagement & Cross-functional Collaboration

- HR Systems Integration & Data Flow Management

- Zendesk Ticketing and SLA Management

- BW SAP & Ad Hoc Reporting

Professional Experience

NBCUniversal – New York, NY

Sr. Talent Systems Analyst, HR May 2012 – Present

- Lead the administration and optimization of SAP and SuccessFactors LMS for 30,000+ employees, including content development, training assignment, tracking, and reporting.

- Collaborate with HR and IT teams to manage system interfaces and ensure smooth dataflow from HRIS systems.

- Develop dashboards and BW SAP reports to monitor training metrics and performance trends.

- Enhance user experience through process improvement, troubleshooting, and solution design via Zendesk support.

- Partner with business segment HR Managers to assign targeted learning and leadership development initiatives.

- Assist with the implementation of performance management and succession planning tools.

- Played a key role in the successful rollout of the SuccessFactors LMS, including content migration and user adoption.

Yoh Staffing / NBCUniversal

Onsite Program Manager March 2010 – May 2012

- Managed end-to-end staffing support for contracted employees including onboarding, payroll, compliance, and orientation.

- Acted as primary liaison between HR, hiring managers, and contractors.

- Oversaw performance management and coordinated recognition programs.

- Conducted weekly strategic meetings with client managers to improve program delivery.

Training Coordinator Oct 2008 – Mar 2010

- Supported execution of enterprise learning events, from scheduling to LMS enrollment and communications.

- Managed logistical needs such as room booking, materials, and vendor coordination.

- Tracked participation data and created survey-based feedback reports.

NBCUniversal

HR Assistant (Campus Relations & Talent Management) Jan 2007 – Jun 2007

- Provided administrative support for talent teams, including scheduling, travel, reporting, and client relations.

Yoh Staffing / NBCUniversal

Training Coordinator Oct 2005 – Jun 2007

- Assisted VP of Learning with communications, LMS administration, and cross-functional training coordination.

- Managed training logistics and pre-work assignments for internal and external facilitators.

- Ensured credit issuance and performance tracking in the LMS.

Education

CUNY Kingsborough, Brooklyn, NY

Suffolk College, Selden, NY

Technical Skills

- SAP/SuccessFactors (Learning, Performance Modules)

- Zendesk (Support & Ticketing System)

- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

- BW SAP Reporting Tools

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