Customer Service Data Entry
Resume:
ROXANNE
ROBINSON
***********@*****.***
Payson, UT 84651
www.linkedin.com/in/roxanne-robinson3
SKILLS
Customer service
Active listening
Critical thinking
Data entry
Payment processing
Professional telephone demeanor
Product knowledge
Problem resolution
Relationship building
Order processing
Order fulfillment
Sales closing
POS systems expert
EDUCATION
The Salon
Provo, UT • 05/2003
Certificate: Cosmetology
CERTIFICATIONS
Certified Coding Mom, TechMoms - 2024
PROFESSIONAL SUMMARY
Dynamic customer service professional with extensive experience at Lowe's, recognized for enhancing customer satisfaction through effective problem resolution and active listening. Proven expertise in POS systems and relationship building, consistently delivering exceptional service and fostering loyalty. Adept at training staff and optimizing processes to improve overall team performance.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
ACCOMPLISHMENTS
After doing Hair for 20 years, I decided to go after a job I had dreamed about since I was a child. I went back to school in Veterinary Technician Medicine. I then Worked at Copper View Animal Hospital for almost 2 years before having my oldest son. I took time off after having him and when i felt able to go back to work, I started working for Lowe's.
After having another son, and leaving a bad marriage, I felt I wanted to try something new. Luckily I found TechMoms and they taught me how to code and build a website or app. It was thrilling to my brain to be able to build something, and have so many possibilities.
WORK HISTORY
Lowe's - Customer Service Representative
Clinton, Ut • 03/2016 - 10/2018
Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
Processed transactions accurately using POS systems, ensuring prompt service delivery.
Collaborated with team members to maintain organized inventory and optimize stock levels.
Trained new staff on customer service protocols and company policies, improving team performance.
Facilitated product returns and exchanges, streamlining procedures to enhance customer convenience.
Monitored store displays for compliance with company standards, promoting effective merchandising strategies.
Lowes Home Improvment - Customer Service Representative
Riverton, UT • 04/2013 - 03/2015
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Copper View Animal Hospital - Veterinary Technician
Riverton, UT • 05/2012 - 07/2013
Administered vaccinations and medications, ensuring compliance with veterinary protocols.
Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians.
Performed routine examinations, identifying health issues and recommending follow-up care.
Educated pet owners on preventive care and nutrition to enhance animal wellness.
Coordinated patient records using electronic veterinary software for accurate tracking.
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Restrained animals to protect veterinarians from potential harm.
Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
REFERENCES
Nicole Whiteside-Fretty
.
#HRJ#23b46f55-166d-4cb3-a8b0-8c5fd3cc9173#
Contact this candidate