Customer Service Personal Assistant
Resume:
JENN REGAN
Las Vegas, NV *****
**************@*****.***
Professional Summary
Resourceful bartender and cocktail server with 8 years of experience in high-energy environments, specializing in customer service and Cocktail and Bartender Industry Proven track record of increasing sales by 15% through effective upselling and maintaining exceptional guest satisfaction. Skilled in team communication and food safety, with a strong ability to anticipate customer needs and enhance their experience at events and venues.
Work Experience
Bartender
Event Aces, LLC-Las Vegas, NV
March 2023 to Present
• Mainly Working Big Concerts and Events F-1, T- Mobile Arena,The lv Rodeo in Town, Concerts locally in Las Vegas including lv Speedway and with the up coming 3 day festival for EDC Providing /alcohol & Non Alcoholic beverage Drinks
• Implemented upselling strategies resulting in an increase in average check size by 15% Warehouse Worker
AMAZON-Las Vegas, NV
Present
Receive and put away inventory.
Get customers orders, ready and pack them up
Load boxes and packages into the trucks for shipment Ensure that all products meets quality requirements-label and screening and scanning packages .. Bartender/ Cocktail Server
Cheetahs Gentleman's Club-Las Vegas, NV
April 2015 to March 2019
Checked guests under age identification .
• Efficiently managed a high volume of tables during busy shifts, ensuring timely delivery of drinks and maintaining customer satisfaction
• Upsold premium spirits, wine selections, and specialty cocktails to increase sales revenue by 10%
• Collaborated with bartenders to ensure timely delivery of specialty cocktails and customized drinks according to guest preferences
Lead Bartender
Swingers - the crazy golf club-Las Vegas, NV
November 2010 to September 2012
• Provided exceptional customer service by promptly addressing any concerns or issues raised by patrons
• Utilized POS system efficiently for accurate order processing and payment transactions Pool Bartender/Pool Cocktail Server
The Flamingo Hotel & Casino-Las Vegas, NV
April 2011 to October 2011
(SEASONAL)
Cultivated strong relationships with repeat customers, engaging in friendly conversation. Explained daily specials and beverage promotions to exceed daily sales goals. Maintain cleanliness of the pool deck and surroundings areas. Working as a team and effectively communicate with Management- bartenders-porters.Seasonal Pool Cocktail Server / Food Runner
TURNBERRY Towers at The Stirling Club Charlie Palmer Group-Las Vegas, NV April 2007 to October 2007
(SEASONAL)
· Opening duties-organize food and beverage stations for service.
· Set up cabanas and day beds with towels -menus-bottles waters.
· Communicate with Pool team members and Management about issues or needs for the day.
· Team work - Always positive attitude & being respectful with guests and team members. Education
Diploma in ASL American Sign Language
NSC-Las Vegas, NV
May 2022 to September 2025
GED
Hazel Park Adult Education-Las Vegas, NV
August 2003 to June 2004
Skills
• Customer service
• Cocktail experience
• Bartending
• Serving
• Cash handling
• Basic math
• POS
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