Customer Service Warehouse Operations
Resume:
Robert Slaughter
Concord, CA *****
************@*****.***
Professional Summary
Versatile and detail-oriented professional with 6 years of experience in various roles, including customer service, food preparation, and warehouse operations. Proficient in maintaining high standards of cleanliness and hygiene, with a strong focus on safety protocols and process optimization. Possesses a range of skills, including research and development, logistics, and computer literacy. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Litter Abatement
Caltrans - CA Dept. of Transportation-Walnut Creek, CA July 2024 to September 2024
• Performed thorough cleaning and sanitization of assigned areas on the freeway.
• Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations.
• Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others.
• Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages.
• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties.
• Followed established protocols for handling hazardous materials, adhering to safety guidelines at all times.
Meat Clerk
Safeway-Pleasant Hill, CA
March 2024 to April 2024
• Delivered high-quality customer service in line with company standards and policies.
• Arranged fresh, frozen, smoked, and prepackaged meats in display cases.
• Adhered to all food safety regulations and company guidelines. Shelter Attendant
SHELTER, Inc.-Martinez, CA
September 2023 to November 2023
• Formulated and enforced policies to ensure the safety and well-being of shelter residents.
• Conducted regular safety drills and maintained an inventory of essential supplies.
• Supported clients in creating and following personalized plans for transitioning out of the shelter. Lead Processor
Goodwill Industries-Walnut Creek, CA
November 2022 to May 2023
• Guided new employees on warehouse safety procedures and proper handling processes.
• Devised strategies to improve efficiency and accuracy in warehouse operations.
• Collaborated with HR to identify staffing needs and recruit new employees. Battery Technician
PROTERRA, INC.-San Mateo, CA
September 2022 to October 2022
• Executed process improvements and lean manufacturing principles.
• Performed regular inspections and audits of battery pack manufacturing equipment.
• Trained and guided new associates to ensure effective knowledge transfer. Lab Technician
Enovix-Fremont, CA
July 2022 to September 2022
• Adhered to safety regulations in a clean room environment.
• Conducted quality control tests and developed new testing procedures with engineers.
• Performed routine maintenance and troubleshooting of battery assembly equipment. Food Prep
Methodology-Concord, CA
November 2021 to July 2022
• Developed and implemented efficient operational processes and SOPs.
• Conducted regular audits to ensure compliance with food safety regulations.
• Collaborated with cross-functional teams to identify process improvements. Project Engineer
Minghua California-Fremont, CA
May 2021 to June 2021
• Provided feedback on design or production issues for continuous improvement.
• Identified safety hazards and reported them to ensure a safe working environment.
• Maintained accurate records of production and quality data. Operations Analyst
DoorDash-Concord, CA
August 2020 to May 2021
• Coordinated the implementation of new operational processes.
• Assisted in analyzing and optimizing the supply chain network.
• Conducted regular warehouse inspections and inventory audits. Stock Associate
Abercrombie & Fitch-Concord, CA
July 2019 to October 2019
• Implemented systems for tracking merchandise expiration and stock audits.
• Developed cross-training programs to increase workforce flexibility.
• Collaborated on inventory control strategies to optimize stock levels. Delivery Driver
Amazon-San Leandro, CA
March 2019 to May 2019
• Ensured timely and accurate delivery of customer orders.
• Maintained delivery vehicle cleanliness and organization.
• Delivered exceptional customer service and resolved issues promptly. Project Engineer
Tesla-Fremont, CA
September 2018 to February 2019
• Implemented and maintained safety protocols for production associates.
• Applied lean manufacturing principles to improve efficiency and reduce waste.
• Trained and supported new associates for smooth onboarding and high productivity. Mapping Specialist
Uber-San Francisco Bay Area, CA
August 2018 to September 2018
• Maintained and updated mapping software for Uber navigation system.
• Developed quality control processes and conducted regular audits of mapping data.
• Provided training to new mapping technicians and analyzed customer feedback. Donation Specialist
Barm-Richmond, CA
January 2018 to April 2018
• Managed inventory of donated items and ensured accurate records.
• Developed and implemented warehouse safety procedures.
• Coordinated with donation and shipping departments for timely deliveries. Culinary Supervisor
Barm-Richmond, CA
December 2017 to January 2018
• Ensured compliance with health and safety regulations in food preparation.
• Managed inventory and food ordering.
• Supervised and mentored culinary team members.
Merchandiser
Frito Lay-Concord, CA
October 2016 to May 2017
• Conducted market research and identified opportunities for product placement.
• Trained on effective merchandising techniques.
• Implemented systems for real-time stock tracking and inventory control. Customer Service Associate
Lowe's Home Improvement-Concord, CA
April 2016 to October 2016
• Assisted customers with product selection and provided excellent customer service.
• Maintained store cleanliness and organization.
• Enhanced customer service processes for better satisfaction. DRIVER
Uber-San Francisco, CA
July 2014 to October 2014
• Maintained vehicle cleanliness and adhered to traffic laws.
• Delivered excellent customer service and ensured passenger safety.
• Adapted to changing traffic conditions for efficient transportation. Brand Ambassador
Eaze-San Francisco, CA
June 2013 to June 2014
• Engaged with consumers to create positive brand experiences and build brand loyalty
• Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
• Utilized social media platforms to generate buzz around the brand and engage with online audience
• Traveled to different locations as needed to represent the brand at various events or activations Education
Cybersecurity (Google Certificate)
Google-Remote
April 2024 to June 2024
Political Science and Ethnic Studies (Bachelor's)
Saint Mary's College of California-Moraga, CA
September 2008 to June 2012
Education (Diploma)
East Bay Waldorf School-El Sobrante, CA
June 2004 to September 2010
Skills
• Fluent
• Warehouse experience
• Guest services
• Continuous improvement
• Linux
• Phone etiquette
• Operating Systems
• Automotive repair
• Research & Development
• Logistics
• Cooking
• Microsoft Word
• Data collection
• English
• Material loading & unloading
• Computer literacy
• Casual dining experience
• Customer service
• Cash register
• Café
• SQL
• Quick service & fast food restaurant
• Retail math
• Sales
• Process optimization
• Software Testing
• Analysis skills
• Load & unload
• Assembly protocols
• Windows
• Restaurant experience
• Operations support
• Customer Support
• Laboratory experience
• Hospitality
• Assembly
• Hotel experience
• Google Docs
• Java
• POS
• Kitchen experience
• Culinary Experience
• Customer Service
• Shipping & receiving
• Machinery operation
• Writing skills
• Manufacturing
• Grocery store
• Forklift
• Quality control
Certifications and Licenses
ServSafe
Pallet Jack Certification
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