Call Center Human Resources
Resume:
JUDY MORALES
425-***-**** ■ ******@*****.***
Ability Summary
Type 60 WPM
Human Resources Experience
Account Management
Medical Billing and Coding
Dispatcher work: Satellite Time management
Customer Call Center work
Medical Benefits Advisor & Administrations
Computer : Microsoft Word, Excel, Access, PowerPoint
Employment History
Comcast, Everett, WA Dispatcher 04/2018 - 12/2020
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages. Annalist t for tech time management on Satellite working close with supervisors daily on Tech support with streamline, cable, outside shorts, nod, and tech support equipment.
Supervisor Communication Daily with technicians time management with customer Support communicative resolutions and problem solving
Boeing Credit Union, Everett, WA Front Teller 03/2019 - 11/2019
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
National General Insurance, Everett, WA Escrow Agent 05/2016 - 08/2017
Call center work taking daily calls for homeowners insurance and conversing with bankers and homeowners on budget escrow payments and also commercial accounts with budgets.
Swedish Hospital, Seattle, WA Certified Assistant 01/2015 - 11/2015
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Clean and sterilize instruments and dispose of contaminated supplies.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Sunrise Nursing Home, Everett, WA CNA 04/2014 - 11/2015
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing, grooming and bathe patients.
Pereira Blue Cross Blue Shields, Lynnwood WA Claims Specialist 03/2014 - 07/2015
Prepare insurance claim forms or related documents, and review them for completeness.
Calculate amount of claim and post or attach information to claim file.
Call Center members questions on Medical Insurance coverage’s
Genesis Nursing Home, Everett WA CNA 01/2011 - 02/2012
Assisted Nurse with tube, G-tubes and regular catheter insertion.
Collected or recorded temperature, pulse, and blood pressure.
Crystal Cove Apartments, Everett, WA Leasing Agent 02/2005 - 12/2006
Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
AT & T, Bothell, WA Call Center/Billing 05/2003 - 02/2005
Answer high volume incoming calls.
Explain products or related occupations
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Judge Keith Baker, Court House San Antonio, TX Processing Clerk 09/1996 - 08/1998
Process violators in the system and assigned court hearings.
Fax, file, mailed letters
USAA San Antonio, TX Home Mortgage Agent/Investment 03/1991 - 08/1993
Kelly AFB, San Antonio, TX
01/1987 - 01/1990
Interpret and explain human resources policies, procedures, laws, standards,
Or regulations.
Hire employees and process hiring-related paperwork.
Maintain current knowledge of Equal Employment Opportunity (EEO) and
Affirmative action guidelines and laws, such as the Americans with Disabilities
Act (ADA).
Contact this candidate