Customer Service Office Assistant
Resume:
VERONICA AGUIRRE
Sacramento, CA *****
************@*****.***
Professional Summary
To obtain a position with a company I can advance my qualification in Office Assistant Willing to relocate to: Sacramento, CA
Authorized to work in the US for any employer
Work Experience
Dental Insurance Coordinator
Dental Source of California-Sacramento, CA
November 2023 to Present
Dental Insurance Coordinator, greet patients, scan, fax, answer multi line phone, import document, schedule appointment, email, arrange financial payment plans. Collect payments, prepare calendar payment arrangements. Coordinate with staff to provide great customer service. Caregiver
Rivers Edge at Chatue-Sacramento, CA
March 2023 to Present
Providing care for seniors, Respiration
Assistance, Bowel and/or Bladder Care, Feeding, Ambulation, Transfer, Bathing, Oral Hygiene and Grooming, Care and Assistants w/ Prosthetics & Medication Care Provider
In Home Supportive Services-Sacramento, CA
April 2014 to Present
Domestic Services, Meal Clean-up, Laundry, Shopping for food, Other Shopping and errands, Respiration Assistance, Bowel and/or Bladder Care, Feeding, Ambulation, Transfer, Bathing, Oral Hygiene and Grooming, Rubbing Skin and Repositioning, Accompaniment to Medical Appointments, Care and Assistants w/ Prosthetics & Medication
Seasonal Clerk
Board of Equalization – Taxpayers Records Unit-Sacramento, CA January 2013 to October 2013
● Prepare hardcopy taxpayer record files stored in the warehouse for scanning
● Prepare files to go through scanning machines
● Perform office tasks including repairing torn pages, assembling files in batches, and removing staples, paper clips, and rubber bands
● Sort, distribute, file, and scan program returns, report and documents Assistant Manager
Cherry Hill Photo Inc.-Sacramento, CA
November 2008 to December 2011
● Opened store and set up for daily operations, prepared cash for the drawer
● Assisted customers with photo’s, and purchases,POS
● Closed store, and prepared for night drop. Ran final reports, also prepared night deposit for drop at bank
● delivering friendly customer service
● Answered telephones, and performed important office procedures to ensure the efficiency of the office Receptionist and Billing
Western Dental Services-Sacramento, CA
March 2001 to December 2005
● Responsible for greeting and signing in patients, as well as scheduling and confirming appointments
● Coordinating processed, and tracking the financial arrangements for all dental services not paid by some form of dental insurance
● Billing related to the Denti-Cal claims, performed consultations and patient follow-up calls. Collaborated with other professionals and staff to provide excellent customer services. Provided translation services to Spanish speaking clients.
● Responsible for processing insurance claims, coverage principles, and customer service Education
High school diploma
Stratford Career Institute
April 2011 to May 2014
Skills
• Laundry
• Medical office experience
• Front-Office Operations
• Cash Handling
• Medical scheduling
• Detail Oriented
• Insurance verification
• POS
• Run Final Reports Work independently and with a team Meet deadlines Maintain confidentiality Customer service Organized Reception Duties Schedule Appointments Filing Word Excel Outlook
• Eaglesoft
• Dentrix
• Excellent Customer Service
• General Office Skills
• Dental receptionist
• Bilingual (Spanish)
• Computer Savvy
• Consultations
Languages
• Spanish - Fluent
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