Sales, Marketing and Quality Assurance Officer
Resume:
HUMPHREY FIIFI DONTOH
**********@*****.*** ********@*****.*** +233 (0-24-478-**** CT 1307 Cantonment, Accra, Ghana,
Detailed working professional with the ability to establish priorities, plan, coordinate and monitor workload. An effective communicator and strategic thinker with a passion to increase growth at the work place. Ambitious with excellent planning, organization, facilitation, and interpersonal skills. Knowledgeable in production planning & controls, oil and gas marketing activations, key account managements, CSR, Trade and distillers’ operations in petrochemical industry, value chain analysis, quality assurance, food safety controls and management skills.
Seeking a career in a culturally diverse, challenging, and innovative organization to achieve organizational growth and profits.
CORE COMPETENCIES
• Proficient in Microsoft Office Suite and
ERP-SAP Applications
• Ability to plan and execute sales strategies
• Key Sales account management
• Good Management Practices
• Good Negotiations skills
• Ability to protect shareholder profitability
• Market Research & Analysis
• Risk Assessments analysis, incident and
accident reporting skills
• Personnel Management, Union and
Labour Relationship
• Business Development planning,
Execution and management
• Export and Import management skills
ACHIEVEMENTS
• Developed and implemented marketing strategies to help increase sales volume at Fueltrade
• Increased sales volume from 50,000mt to 50,500MT on monthly basis for white products
• Increased LPG sales volume by 2% on monthly basis
• Ensured company Credit Policy was fully adhered to by the sales team
• Successfully developed and implemented SOP for Sales department
• Was part of the team that successfully implemented ISO systems and obtained certification.
• Ensured the sales team TAR was at 95% annually after audit verifications
• Assisted in the setting up of Olam Grain factory and quality Assurance department.
• Supported team members to establish supplier quality and food safety systems and audits in Olam Grains Co Ltd.
PROFESSIONAL WORK EXPERIENCE
Fueltrade Limited (Downstream oil & gas), Accra, Ghana 2019 – Present Sales & Marketing Manager
Responsibilities
• Plan and execute sales volumes and recovery target for entire product lines and channels for the company. Coordinate sales of all product lines to distributors, retailers and bulk channels across the country.
• Ensure company’s target for both volumes and sales collections are achieved with a TAR of 95%. Design and implement business promotional schemes to promote sales of product lines and channels.
• Develop and present departmental budgets and ensure optimized utilization of budgets to meet operational expectations. Promote product visibility to brand the image of the company to retailers and distributors.
• Analyse sales target achievements and devise better options to improve sales of product lines. Drive business growth and expansion by leveraging on available resources and industry reports.
• Track competitive threats within the industry; discover opportunities and work to improve gaps/weaknesses that consistently deliver results. Formulate and implement market penetration strategies using modern business models and tools to identify product and market development processes.
• Generate reports that demonstrate trends and impact to help effective business decisions. Manage all sales territories in coordination with sales managers and team to ensure departmental targets and objectives are achieved.
• Control and manage customers’ account details with routine reviews on account receivables. Manage all credit and cash sales channels to minimize sales and recovery exposures. Olam Grains/Olam GH Ltd, Tema, Ghana 2011 – Present Laboratory/Quality Assurance Co-coordinator
• Coordinate the lab analytical activities of the company. Utilize specialists’ knowledge and experiences to solve problems with the laboratory. Develop process control; monitor and evaluate process mappings for online and finish products. Perform root-cause-analysis and other problem- solving activities to identify effective corrective actions and process improvement. Provide appropriate and timely responses to consumers.
• Offer prompt and appropriate dispositions of substandard products. Assist team members to develop strategic plans for continuous quality improvements and maintenance of current standards. Establish the collection and analysis of statistical data to predict trends that will affect improvement of product quality.
• Analyse customers’ product specifications to establish efficient and effective requirements for ease of manufacture. Establish and maintain amicable and constructive working relationships with team members. Carry out formal and informal coaching and mentoring services of assigned subordinates Oversee the analytical processes to support the company achievements, goals, and objectives.
• Ensure team members are held accountable for deliverables based on clear expectations and deliverables. Liaise with cross-functional team to deliver QA goals. Lead a culture based on performance and continuous improvement. Coach and mentor and team members. Ensure systems, practices, methods and procedures in place are maintained.
• Ensure quality of results produced are in line with the company’s goals and meet customers’ expectations. Review results and qualitative assessments. Refer samples and standards that are not compliant with expectation for repeat analysis. Work in accordance with rules, procedures, and methods detailed in the quality of documentations to ensure the correctness of end products.
• Prepare all solution and chemical reagents for physiochemical and rheological analysis. Conduct quality inspections and release products through SAP application processes. Establish a Project Quality team and develop a project quality plan; identify key procedures and monitor implementation plans.
• Prepare a project quality plan with details on quality practices, resources and sequence of activities relevant to particular contracts/projects. Review/approve quality audit schedules for quality audit schedules at the factory Ensure quality KPI’s are defined, measured, monitored and actions implemented for any identified gaps. Control the distribution of the company’s quality documents.
• Support the quality director during annual review exercises. Manage QMS applications and its effective implementation across all functions and projects. Ensure internal and external audits are managed as per ISO 9001-2008 (or later) requirements and 19011:2011 guidelines.
• Ensure products and processes conforms to established quality and regulatory standards including GH FDA and other international regulatory bodies (SGS, BRC, etc.). Maintain compliance with FDA and other applicable food regulations. Ensure company label initiatives are appropriately implemented including COA, product evaluations, database maintenance and label reviews.
• Communicate new regulatory requirements and industry actions to company managements and make recommendations for new policies, procedures and specifications requirements. Ensure non- conformity and deviations are monitored and recorded with corrective actions and gap closed. Prepare daily reports for management and technical meetings.
• Analyse working samples for quality parameters e.g., gluten, moisture, ash, and water absorption. Release products through verification process using SAP. Maintain an adequate supply of critical consumables and spare parts to ensure continuity of business.
• Perform ring test to determine proficiency in laboratory analysis and quality assessments with an external lab. Liaise with suppliers and customer representatives concerning problems with quality control and assure that effective corrective action is implemented. Pinora Co Ltd,
Asamankese, Ghana 2009 – 2011
QA Analyst/EHS Coordinator
Responsibilities
• Focused on hazards identification. Conducted accident incident investigations and submitted reports to QEHS manager. Coordinated and conducted training for employees on safety and environmental issues.
• Organized safety inductions of new employees, contractors and visitors on safety issues. Attended sectional/ departmental meetings and submitted reports to QEHS manager for onward actions. Tracked job orders issued from the safety, health and environment office.
• Monitored assessments of solid waste generated from across the factory. Organized fumigation and weeding of the company premises to prevent outbreak of diseases. Supervised and monitored third-party contractors engaged to work on the company’s premises. Ensured effective segregation of solid wastes at holding up area and scrap yard and ensured high standard of 5S at the scrap yard.
• Arranged for prompt pick-ups of waste containers from scrap yards. Processed monitoring and analysis of intermediate and finished products from blending/ grist formulation to packaging to ensure finished product meets specifications and prevented productions of defective products – Right–First-Time (RFT).
• Performed visual inspections of multiple products (raw & finished juices) for documentation purposes. Served as an inspector for various areas of inspection such as in-process, incoming receiving inspection, source inspection, and/or final inspection.
• Reviewed all documents for completeness, including stamp off on test data, routers, and supplier certifications. Performed first article inspection for in-process operations. Reviewed first article packages for completeness. Supported quality engineering to identify in-process or supplier trends.
• Oversaw production areas, documents, and support area audits. Interfaced with multiple levels of personnel, including production personnel, management, and government/customer representatives. Assisted quality processes with customer representatives during first articles and production buy-off. Assisted team members to identify opportunities for improving processes and procedures.
Tex-Styles GH Ltd (GTP), Tema, Ghana 2007 – 2009
Laboratory Technician
• Ensured equipment were cleaned and in proper working order. Prepared standard solutions, e.g., KMPO4, NaOH. Standardized and calibrated working instruments and equipment.
• Established experimental equipment. Analyzed samples for production and record data for reconciliations and traceability purposes. Conducted waste water analysis (COD, BOD, TSS, TDS, FLOW RATE, pH). Coordinated with safety officials to ensure safety practices on sites/SOP. Shell GH Ltd/Goldfields GH, Tarkwa, Ghana 2000 – 2004 Fuel Installation Clerk/Attendant
• Distributed all petroleum products and lubricants to heavy duty equipment on sites. Assisted servicemen during servicing of trucks, excavators, water pumps, and drilling equipment. Checked and managed products stock levels.
• Managed sales and cash at retailing depots. Engaged with team members to ensure good health, safety and environmental practices. Helped to reconcile depot stock levels and managed inventory supplies.
EDUCATION & CREDENTIALS
University of Ghana -Legon 2024
Msc International Business.
Kwame Nkrumah University of Science and Technology, Kumasi, Ghana 2018 Commonwealth Executive Master in Business Administration Central University, Accra, Ghana 2013
Bachelor of Science in Management Studies
ICM – UK, Accra, Ghana 2011
Occupational Health & Safety
Qualms Consult – USA 2011/2018
HAACP/GMP Management
Accra Polytechnic, Accra, Ghana 2007
Higher National Diploma in Sci Lab Tech
Adisadel College, Cape Coast, Ghana 1999
Senior Secondary Certificate Examinations (General Science) REFERENCE
Mrs. Wilhelmina Borketey Mr. Julius Tamakloe Mr. Patrick Osei HR Manager Quality Assurance Manager Marketing Manager Olam Agri Ghana Fruitland GH Ltd Olam Rice Business **********.********@********.***
*********@*****.***
Mr. Nathaniel Asamoah Mensah
Head of Trade
Fueltrade Limited
********@**************.***
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