Data Entry Emergency Medical
Resume:
Cynthia Perkins
Prescott, AZ *****
********@****.***
Work Experience
Fire Dispatcher
Central Yavapai Fire District-Prescott Valley, AZ
May 1988 to April 2008
• Dispatched emergency medical services to various locations in a timely and efficient manner
• Effectively communicated with EMS personnel, providing accurate information and instructions
• Managed multiple incoming calls and prioritized emergencies based on severity
• Utilized computer-aided dispatch (CAD) system to track and monitor EMS units
• Maintained detailed records of all dispatched calls, ensuring accuracy and completeness
• Coordinated with other emergency response agencies to ensure seamless communication and collaboration during incidents
• Provided pre-arrival medical instructions to callers when necessary, assisting in stabilizing patients before EMS arrival
• Monitored radio communications between EMS units, hospitals, and other relevant parties for updates on patient conditions or changes in the situation
• Responded calmly and professionally during high-stress situations, maintaining composure while handling multiple tasks simultaneously
• Performed data entry tasks accurately and efficiently to update incident reports and maintain up-to- date records of all activities
• Demonstrated strong knowledge of local geography, landmarks, street names, and addresses to provide accurate directions for responding units
• Collaborated with law enforcement agencies to coordinate responses for incidents involving both medical emergencies and criminal activity if needed
• Assisted in training new dispatchers on procedures, protocols, systems usage, call handling techniques etc
• Ensured compliance with department policies regarding confidentiality of sensitive information shared over the phone or radio channels
• Participated actively in ongoing professional development opportunities such as workshops or seminars related to emergency dispatch operations
• Maintained a calm demeanor under pressure while dealing with distressed callers or challenging situations
• Served as a point of contact for field personnel requesting additional resources or support during critical incidents
• Coordinated with other emergency services such as fire departments or law enforcement agencies to provide mutual aid and support
• Managed high call volumes during peak periods, ensuring prompt response times and efficient allocation of resources
• Maintained a calm and professional demeanor while providing instructions for life-saving interventions over the phone until EMS arrival
• Demonstrated excellent problem-solving skills by quickly assessing situations, gathering relevant information, and making informed decisions
Education
College in General Studies
Yavapai College-Prescott, AZ
August 2006 to October 2013
High School in College Prep
Clear Lake High School-Lakeport, CA
September 1972 to June 1976
Skills
• Dispatching
• EMT experience
• Clerical experience
• Typing
• Medical terminology
• Computer skills
• Multi-line phone systems
• Data entry
• First aid
• Analysis skills
Contact this candidate