Customer Service Specialist Ii
Resume:
EDUCATION
Grand Canyon University - Phoenix, AZ
Bachelor of Accounting
American Intercontinental University - Chicago, IL 2019-2021
Bachelor of Accounting
Mira Mesa High School - San Diego, CA
1991-1994
High School Diploma - College Prep
ELIZABETH
EVANS
Program Project Specialist II
PROFILE
Energetic and detail-oriented professional with
extensive experience in customer service,
accounting, and administrative support.
Proficient in a wide range of computer
software and systems, with a strong ability to
multitask, prioritize effectively, and solve
problems in high-volume environments.
Excellent communicator and team player with
a proven track record of supporting both
internal teams and external clients.
CONTACT
PHONE:
ADDRESS:
43814 W. Wild Horse Trail
Maricopa, AZ 85138
EMAIL: ***********@*****.***
WORK EXPERIENCE
Arizona Department of Economic Security - Program Project Specialist II 2018 - Present
• Create and reconcile client authorizations and school district invoices
• Process payments and approve disbursements for
clients
• Coordinate communication with vendors and internal departments
• Provide backup support as a Rehabilitation Technician
• Handle incoming calls, mail, and the preparation of vocational packets
• Utilize Google Workspace for daily communications and documentation
• Managed assigned (14) school districts budgets
totaling $6.5 million
Republic Services - Customer Service Representative 2017-2018
• Managed high-volume calls using a multi-line
switchboard system
• Set up accounts, processed payments, and ran credit checks
• Scheduled commercial pickups, bulk item removals, and service issues
• Maintained daily communication with clients via
Okaloosa Gas District, Ft Walton Beach, FL - Customer Service Representative
2015-2017
• Assisted walk-in and phone-in customers with account setup and payments
• Processed night drop and counter payments
• Created service and gas leak work orders
• Communicated regularly through email regarding
service inquiries
The Salvation Army - Ft. Walton Beach, FL - Accounting Clerk II / HR Generalist
2013-2015
• Managed AR functions and generated deposits and
receipts
• Processed A/P and client checks; handled employee onboarding and payroll
• Supported both the Corps and Thrift Store with
financial documentation and HR tasks
Arizona Department of Education – Program Project
Specialist I
2008-2012
• Assisted walk-in and phone-in customers with account setup and payments
• Processed night drop and counter payments
• Created service and gas leak work orders
• Communicated regularly through email regarding
service inquiries.
TECHNICAL SKILLS
• Quickbooks
• Microsoft Office Suite (Excel, Word, Outlook, Access)
• Google Workspace
• WordPerfect
• Great Plains
• Red Kettle Tracker
• CRM Portal
• Online Utility Exchange
• Navigate
• Click2Gov
• Forefront
• Excalibur
• Camelot
• FLAIR
• Nava Line
• Google Guru
• Self-SERV
• Get Pin
• National Disaster Training EMS
CORE COMPETENCIES
• Accounts Receivable & Payable
• Client Relations & Customer
Service
• Invoice Reconciliation &
Authorization
• HR Onboarding & Payroll
Processing
• Office Administration &
Communication
• Switchboard & Call Center
Operations
• Data Entry (10,000+
keystrokes per minute)
Contact this candidate