High School Service Technician

April Phillips

Maintained meticulous records and generated detailed reports, demonstrating strong organizational skills and attention to detail.

Exhibited excellent communication skills, fostering positive relationships and ensuring clear information exchange.

Demonstrated willingness to take on added responsibilities to meet organizational needs, reflecting a strong work ethic and commitment to team success.

Consistently exceeded performance expectations by delivering high-quality work under tight deadlines, showcasing a strong commitment to excellence.

Conyers, GA 30094 470-***-**** **********@*****.***

WORK EXPERIENCE

Loomis — Armed Service Technician

09/2021 — CURRENT, Atlanta, GA

Demonstrated adaptability in diverse environments, adjusting quickly to changing circumstances during deployments and training exercises. Exhibited strong problem-solving skills when diagnosing complex technical issues under pressure during time-sensitive missions. Controlled access to property to secure facility and grounds from unauthorized entry. Ensured accurate documentation for all work orders, effectively tracking progress on repairs while minimizing downtime due to faulty equipment. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Hardees — Restaurant Manager

Burger King — General Manager

EDUCATION

Osborn High School — High School Diploma

SKILLS

07/2018 — 09/2021, Winder, GA

Ensured compliance with local health department regulations through regular staff training sessions and facility inspections. Carefully interviewed, selected, trained, and supervised staff. Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings. Implemented effective inventory control systems to reduce food spoilage and waste. Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements. Purchased food and cultivated strong vendor relationships. Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well. Analyzed sales data to identify trends and adjust purchasing decisions accordingly. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately. Managed staff schedules and maintained adequate coverage for all shifts. Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service. 05/2014 — 06/2018, Dothan, AL

Implemented innovative programs to increase employee loyalty and reduce turnover. Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations. Interacted well with customers to build connections and nurture relationships. Drove year-over-year business growth while leading operations, strategic vision, and long- range planning. Implemented operational strategies and effectively built customer and employee loyalty. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Collaborated with cross-functional teams to develop innovative solutions. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

06/1995

Logistics Planning

Background Investigations

Pattern Recognition

Incident documentation

Security operations experience

Team Leadership

Guest Relations

Team Training

Team Player

Punctuality

Firearms expertise

Secure Transportation

Theft Prevention

Honest and Dependable

Reliable and Responsible

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