Director of Operations

James P. Nicholson

** ******** *****, *********, ** 06111 860-***-**** ️ ***.***********@*****.***

Professional Summary

Results-driven multi-unit manager with a proven ability to make effective decisions under pressure. Adept in financial analysis, strategic planning, and team leadership, with a commitment to high ethical standards. Experienced in relationship-building, training, and customer service, with a strong track record of profit and loss management, including payroll, shrink control, and inventory optimization.

Core Skills

️ Strategic Leadership & Personnel Development

️ Financial Analysis & Profit/Loss Optimization

️ Customer Service & Relationship Management

️ Staff Training & Development

️ Inventory Control & Vendor Coordination

️ Goal-Oriented & Detail-Focused

Professional Experience

Director Higgins Flooring Services (Dec 2024 – Present)

Oversaw profit and loss analysis, optimizing financial performance and reducing inefficiencies.

Led a team of 50 employees, driving 20% annual sales growth and improving operational efficiency by 30%.

Implemented AI-driven solutions, enhancing customer retention and streamlining documentation for project managers.

Developed key relationships with vendors, reducing waste and improving inventory management.

Set and monitored financial goals, working directly with ownership to align strategy with profitability objectives.

District Manager IH Services (May 2019 – Aug 2024)

Managed labor, supply, and equipment budgets, ensuring cost-efficiency across multiple sites.

Recruited, trained, and developed personnel, conducting performance reviews and quality audits.

Led HR initiatives, including hiring, terminations, unemployment hearings, and workplace investigations.

Oversaw safety programs, enforcing compliance through regular site visits and training.

Directed the launch of new accounts, handling site escalations and startup operations.

Division Operations Manager Superior Network of Companies (May 2016 – May 2019)

Directed operations for $40 million in annual sales.

Managed and developed accounts, aligning expenses with growth targets.

Ensured compliance with DOT Safety regulations and oversaw HR matters.

Conducted monthly financial planning, including payroll budgeting and sales forecasting.

Store Manager Tractor Supply Company (Apr 2013 – May 2016)

Led a $5.5 million operation with 20-30 associates, driving consistent profitability.

Initiated budgeting, cost control, and promotional strategies at store level.

Recognized as Top District Sales Performer (2013) and District Operator of the Year (2014).

Education & Certifications

Associate of Arts in Criminal Justice, Manchester Community College – June 1992

️ Osha 30 Certified

️ Completed District & Store Management Training Programs

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