Customer Service Data Entry
Resume:
Shelley Stone
Team Player with problem solving techniques.
Remote
***********@*****.***
Professional Summary
Friendly, Detailed-Oriented, Customer Service and Medical office experience with Data entry and 10 key skills. Being a problem solver and team player that adds to the success of the job and goals of the company.
Skills:
• Data Entry; • Customer Service • Insurance Verification • Medical Office Experience • Medical Scheduling •HIPAA • Privacy Policy, 10 Key Data Entry• Computer Skills• Teaching Willing to relocate to: Texas
Authorized to work in the US for any employer
Work Experience
Personal Leave
March 2023 to June 2025
Customer Service Representative/Call Center
Maximus Global Services-Austin, TX
August 2022 to March 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
Customer Service Representative
Support Services Group-Waco, TX
September 2021 to August 2022
Educating the customers on billing issues, technical support, and explaining services and plans and pricing, all services are done by way of answering calls from our customers. Paraprofessional
Killeen Independent School District-Killeen, TX
April 2021 to September 2021
Support in classroom management, helping students with their classwork, assigned reading, or reading groups. Being there for the students as well as the teachers. Other duties that were assigned Provider Service Representative
Teleperformance-Killeen, TX
November 2020 to April 2021
Maintains service relationships with all participants in a provider's network. Responds to direct inquiries from clients about policies, rates, changes, referrals, eligibility, and benefits while navigating between different systems to find the answers.
In Home Caregiver
Individual
October 2019 to November 2020
Assists in daily living, light house work, meal prep, dispensing of medication, and driving to appointments and other activities.
Assembler
Manpower-Mountain Home, AR
June 2019 to October 2019
Machine operator with adding parts for the machine. Making sure the product is within the parameters for quality control.
Records Analyst
Edco Health Information Solutions-Springfield, MO
March 2018 to March 2019
Data entry with 10 key experience in the reviewing of medical records and documents. Naming documents according to the module build guidelines. Being aware of HIPAA policies. Paraprofessional
Killeen Independent School District-Killeen, TX
November 2017 to March 2018
Support in classroom management, helping students with their classwork, assigned reading, or reading groups.
Being there for the students as well as the teachers. Other duties that were assigned. Patient Service Specialist
Baylor Scott & White Health-Cedar Park, TX
March 2016 to November 2017
Entry level-front desk check in/ out desk for Family/Speciality Medical Clinic. Data entry/10 key experience with insurance verification process. Verifying appointments, loading and terming insurances. Taking co- pays, faxing medical records and other needed forms. Scheduling appointments and referrals-getting authorizations for referrals.
Library Aide II
Killeen Independent School District
August 2007 to March 2016
Responsible for checking books in and out, processing new books, shelving books in alpha/numeric order. Inventory of all books and equipment in the library for setting up displays for book fairs, handling cash and credit sales. Taking stock of new books to order or replace. Pulling materials for teachers and using inter library loans.
Education
Mountain Home High School-Mountain Home, AR
Central Texas College-Killeen, TX
Skills
• English
• Computer literacy
• Insurance Verification
• Customer Service
• Typing
• Meal Preparation
• HIPAA
• Teaching
• Phone etiquette
• Documentation review
• Data Entry
• Microsoft Office
• Computer Skills
• 10 Key Data Entry
• Library Services
• Classroom Management
• Medical Office Experience
• Medical Scheduling
• Windows
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