Scrum Master Business Analyst

Chowdhury Afrin, MBA, SAFe, CSM

Utica, Michigan, United States

*************@*****.*** 313-***-**** LinkedIn Profile

Objective:

Dynamic and motivated professional seeking a data analysts /Business Analyst / Project Coordinator / Scrum Master role where I can apply my strong people skills, analytical mindset, and problem-solving abilities in a fast-paced, Agile-driven environment. Eager to contribute to continuous improvement and cross-functional collaboration while supporting enterprise-level projects.

Professional Summary:

•Highly organized and adaptable business professional with an MBA in Project Management and certifications in ScrumMaster (CSM) and SAFe 5 Scrum Master.

•Adept at managing tasks in high-pressure environments, quickly learning new systems, and engaging stakeholders at all levels.

•Proven ability to analyze complex problems, resolve customer issues, and improve team efficiency.

•Skilled in JIRA, Agile methodologies, IT coordination, and Microsoft Office tools.

•Recognized for excellent communication, team leadership, and collaboration skills.

Experience:

Project Manager / Scrum Master

Desheio May 2023 – Present

Facilitated Agile ceremonies and fostered collaboration between cross-functional teams to enhance delivery.

Led initiatives to identify bottlenecks, streamline product delivery, and ensure customer satisfaction.

Worked closely with stakeholders to analyze requirements, track progress in JIRA, and deliver value iteratively.

Cultivated a culture of continuous improvement, adaptability, and iterative delivery.

Managed multiple initiatives simultaneously while maintaining clear communication across all levels.

Customer Service Specialist

TruGreen Feb 2024 – Present

Acted as the first point of contact for clients, demonstrating strong active listening and problem-solving skills.

Coordinated with multiple departments to resolve issues and ensure timely service delivery.

Maintained detailed records and ensured data accuracy to support business operations.

Adapted quickly to process changes and contributed feedback to improve team efficiency.

Delivered exceptional customer service, aligned with corporate values and compliance standards.

Education:

Master of Business Administration (MBA), Project Management

Central Michigan University May 2021 - May 2023

Bachelor of Business Administration (BBA), Marketing

Stamford University Bangladesh Jan 2008 - Apr 2012

Certifications:

Certified ScrumMaster (CSM) - Scrum Alliance, May 2023 - Expires May 2025

SAFe 5 Scrum Master - Scaled Agile, Inc., May 2023 - Expires May 2024

Technical Skills & Tool:

Agile / Scrum Methodologies

JIRA, Confluence

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Project Coordination & Task Management

Basic IT Troubleshooting & System Support

Communication & Stakeholder Engagement

Analytical Thinking & Process Improvement

Key Strengths:

Strong people skills and emotional intelligence

Quick learner, adapts well to dynamic environments

Excellent problem-solving and critical thinking capabilities

Strong sense of ownership and urgency

Experience leading and motivating teams across functions

Familiar with vehicle remarketing concepts and IT-business interaction

Contact this candidate