Customer Service Representative
Resume:
KAYLEIGH
MARTIN
**************@*****.***
Dallas TX
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Computer literacy
• Communication skills
• Time management
• Microsoft word
• Leadership
• Microsoft excel
• Documentation review
John horn high school
Mesquite, TX • 06/2021
Business
EDUCATION
CVS - Customer Service Associate
01/2024 - 02/2025
UnitedHealthcare - Customer Service Representative 11/2022 - 01/2024
Cotiviti - Customer Service Representative
05/2021 - 11/2022
WORK HISTORY
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
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Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
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Handled customer inquiries, answered questions, and resolved problems in a timely manner
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Created a new customer database by entering customer information into a database
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Maintained a high level of product knowledge, providing accurate information to customers.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
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Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
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Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
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Created a new customer database by entering customer information into a database
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• Handled customer inquiries, answered questions, and resolved problems in a timely manner
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Contact this candidate