Configuration Manager Management

Bridgett Reid

301-***-****/***********@*****.***/ Frederick, MD 21701

Degree/Education

MS Criminal Justice, University of Wisconsin-Platteville

BS Business Administration, University of Mary Washington

Specialties

Configuration Management

Release Management

Total Years Experience:

25 years

Summary of Key Qualifications:

Provides Configuration Management process expertise to both large- and small-scale government projects

Experience with Release Management on multiple platforms

Able to interact with and represent the project/company to the customer at high levels

Proficient in waterfall and agile methodologies of the Software Development Lifecycle

Proficient in several configuration and release management software packages for project administration

Summary of Key Skills:

ValGenesis, CMPro, Agile, Waterfall, ServiceNow, Rational, GitLab, Baselining, CM Auditing PCA/FCA, CMDB, CCBs, Project Management, VA, ITIL, IV&V, Releases, MS Office, Version Control, CRs, Deliverables, Reporting, Client Management, SharePoint, Metrics

Work History Summary:

Configuration Manager, PotomacWave Consulting, Frederick, MD, 10/2024 – Present

Release Manager, Edgewater Federal Solutions, Frederick MD, 11/2019 – 06/2024

Team Lead/Configuration Manager, ProSphere, Alexandria VA, 09/2015 – 06/2019

Data and Metrics Analyst, Columbus Technologies, Greenbelt MD, 03/2015 – 09/2015

Configuration Manager, The Cabezon Group, Rockville MD, 08/2014 – 09/2015

Configuration Manager, ProSphere, Alexandria VA 12/2013 – 08/2014

Configuration Manager, Computer World Services, Washington DC, 12/2012 – 12/2013

Experience:

PotomacWave Consulting/ Configuration Manager/ October 2024 – Present

Supports the DOD’s Defense Health Agency’s (DHA) Enterprise Information Technology’s Project Management Office (eIT PMO) as a Configuration Management (CM) Analyst. Provides expertise in both CM activities and as the project manager for the team’s new CMDB tool, ValGenesis. Manages the Change Control Board (CCB) and the Engineering Review Board (ERB). All Change Requests (CR)s and Change Proposals (CP) are managed from submittal to the ERB and moved forward through to CCB for approval. CRs and CPs are designated as a Class 1 or a Class 2 level. Class 1 CRs and CPs are approved by the CCB and Class 2 CRs and CPs are approved only at the lower ERB level. CPs, CRs, and Releases are tracked and managed in the current CM tool called CMPro. Serves as project lead for implementing a new CM tool for the eIT PMO called ValGenesis. The kicked off effort for ValGenesis was in January 2025 and the Initiation and Specification phases are complete. Currently managing the Configuration Phase which entails setting up the application’s core data and conducting pilot sessions with the various eIT PMO staff. Reviews and approves baseline documentation according to the changes described in the associated CRs and CPs. This includes specification documents, design documents, and traceability matrices. Upon document approval, all project milestones are attended such as the Test Readiness Reviews (TRR) and the Production Operation Readiness Reviews (PORR). Modernizing the eIT PMO’s CM Plan from its current state by introducing the Agile method into the process and ensuring all DOD/DHA/Industry related instructions and handbooks are identified and that the CM process adheres to those requirements.

Edgewater Federal Solutions/ November 2019 – June 2024/ Release Manager

Supported the DOE’s Energy Information Administration (EIA) Applications Development and Maintenance (ADAM) team as the Release Manager. Provided expertise in both the Configuration Management and Release Management ITIL process areas. Managed the team’s two regular monthly maintenance releases and each emergency and standard release as they occur. Served as the main point of contact to ensure the release took place on time, the correct tickets were deployed, the necessary people were at the deployment, that the testing was completed with a status of Pass, and that the client was satisfied with the results of the deployed product. All releases were managed in the ServiceNow Configuration Management Database (CMDB) via a Release Record (RR) and a Change Request (CR). This was one of the official records of what was deployed, and links were created between the RR and the CR to show stories, incidents, defects, enhancements, scrum tasks, and demands. Ensured all documentation was attached to the CR, all approvals were received, notes were entered, and that the CR and RR were closed in a timely manner. Attended the Pre-CAB and CAB meetings to present and ensure approval of the team’s normal type CRs. This involved detailed planning since there was a required timeline for presentation and approval before work could be accomplished. Fast tracked any Emergency CRs through the emergency CAB and maintained client approval for any Standard CRs. The detailed contents of each release (files deployed, release plans, approvals, testing results, etc.) were maintained on the team’s SharePoint site for others to access as needed. Kept a detailed inventory of all stories, incidents, defects, enhancements, and demands to assist team members with historical records. Served as a backup for the Technical Lead for daily Scrum calls and weekly status reports. Ensures that the team on-call list was maintained and distributed in a timely manner each week.

ProSphere/ September 2015 – June 2019 Team Lead/ Configuration Manager

Supported the COMS Project as a Team Lead:

Supported the Chemotherapy Ordering Management System (COMS) project as the team lead. Helped guide the project on a day-to-day basis by managing customer expectations, the progress of the technical team, and required reporting. Ensured that all deliverables were completed accurately and submitted to the customer on time. This included the Bi-weekly Status Report, the Contractor Project Management Plan, and the Veteran Integrated Process (VIP) Documentation. Completed and delivered any ProSphere related documents such as the T4 reports, past performance write-ups, and subcontractor evaluations. Ensured that subcontractors were monitored for their work and that they were sending correct invoices to ProSphere properly and in a timely manner. Communicated with the VA customer daily as the face of ProSphere. Answered their questions, acted on their requests, and kept them apprised of team progress. Held weekly standing meetings with the VA customer and the team such as Sprint Planning, Scrum, Risk Review, and Sprint Reviews. Ensured that the technical team was progressing, had what they needed both hardware and software wise to accomplish their jobs, answered questions, offered guidance, and raised/resolved any issues that needed addressing. Led the Bi-weekly Team Meeting that provided a standing time for the team to discuss anything company related or that they felt should not have included the customer. Wrote and provided each team member with their yearly performance review. Touched on strengths, weaknesses, and learned how to better assist the employee in their career development.

Supported the VAPE Project as a Configuration Manager:

Supported the VA by serving as the Configuration Manager for the Veteran Authorization and Preferences Enhancements (VAPE) project. Provided expertise in Configuration Management and process area. Ensuring that the project’s Rational IBM CMBD repository was maintained and setup for each individual Build (release) during the project’s lifespan which included creating a specific folder structure, multiple sets of Rational tasks, links between the tasks, and verifying linkage for the project’s requirements and the project’s testing activities within the Rational repository. Responsible for managing project Change Requests and conducting the project’s Configuration Control Board. Facilitated a bi-monthly Change and Configuration Management meeting when needed. Other responsibilities included conducting configuration audit reports for each Build, submitting and tracking access requests for individuals who needed access to VAPE’s Rational repository, ensuring that code-in-flight submissions were completed, assisting project team members with Rational questions and issues, entering an Informational Patch Description into FORUM for each Build, and maintaining and submitting CM related deliverables monthly for customer delivery.

Columbus Technologies/ March 2015 – September 2015/ Data and Metrics Analysis

Supported NASA on the Geostationary Operational Environmental Satellite – R Series Ground Segment Project as a Metrics Analyst. Helped create advanced Microsoft Excel formulas and graphs that captured and displayed software development performance metrics and status on a weekly basis for multiple meetings. Graphs such as bar charts, pie charts, line charts, alligator charts, and trend charts were used all of which were automated based on data retrieved from multiple Microsoft ClearQuest databases. A total of about eighteen graphs were produced each week. Helped interpret the graphs to determine weekly performance such as how many Work Requests were opened, placed into analysis, placed into test, closed, placed on hold, etc. Helped support the multiple meetings that these graphs were used for. This included meeting announcements, minutes, presentations during the meetings, and evaluating the outcome of the meetings.

The Cabezon Group/ August 2014 – March 2015/ Configuration Manager

Supported the Veteran’s Administration as the Configuration Manager for the Research Administrative Management System (RAMS). Created the change and configuration management plans for RAMS and ensured that the team followed the procedures. From these plans, created individual process documents. Set up two CMDB repositories using Stash and Rational Team Concert. Ensured that the source code and documents for the project were controlled, versioned, and baselined and made sure that all team members had the appropriate level of access to the artifacts. Supported deployments to the Enterprise Operations environments as needed. This included packaging the necessary code, creating the request for change orders (RFCOs) and obtaining the installation/deployment guide from developers. Continued to support the installation activities as needed. Delivered monthly updates to the change and configuration management plans to the customer as well as a monthly status report to Booz Allen Hamilton, the prime contractor.

ProSphere/ December 2013 – August 2014/ Configuration Manager

Supported the Veteran’s Administration (VA) by serving as the Configuration Manager in the development of five new software product innovations: the Mental Health eScreening System, the Traumatic Brain Injury Clinical Decision Support System, the Chemotherapy Ordering and Management System, the Alert Watch and Response Engine, and the Automated Radiology Toolset. These five new innovations were to enhance medical services provided to Veterans by the VA. Helped develop a configuration management plan and a change management plan for each of the five innovations. Attended many weekly meetings to monitor the progress of each innovation and to look at them from a CM/IV&V point of view. Data gathering, analyzing, communication, and giving project direction was critical. Functioned as technical editor for various documents related to the innovations. Ensured all information was accurate, formatting was correct, and that the documents were delivered to the VA customer in a timely fashion.

Computer World Services/ December 2012 – December 2013/ Configuration Manager

Supported the Defense Information Systems Agency (DISA) at Fort Meade, MD by providing configuration management services for the Defense Information Systems Network (DISN). Served as the CM point of contact for the entire NS251 branch. The main responsibility was to identify and track RFWs (Requests for Work) for the branch and ensure that each RFW was broken down into one or multiple specific RFCs (Requests for Change). After this took place, was responsible for tracking those RFCs from inception to closure and providing status whenever required. Responsible for assisting the NS251 Branch Head in researching all new RFWs for the weekly RFW review meeting, guiding the meeting, capturing the outcome of discussions, vetting each RFW to the assigned government leads, and updating the respective SharePoint data. At this point, tracking of the RFWs (and their RFCs) began. After the RFCs were created, assigned to Tier 3 engineers, and completed, responsibility continued with sending the resulting implementation plan and test report to the affected theaters for implementation at the site. Theaters are dispersed throughout the United States, Europe, and Asia. Resolved any problems or vetted them to the appropriate Tier 3 engineer. Ensured that all necessary system access at the various theaters was achieved for the Tier 3 engineers.

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