Administrative Support Data Entry

JOHANNA SPALDING

Fort Collins, CO ***** 971-***-**** ***************@*****.***

http://linkedin.com/in/johannaspalding

SUMMARY

Highly organized and proactive professional with 15+ years of experience providing comprehensive administrative support, seeking a position in Senior Office Administrative Services. Proven ability to manage complex tasks, streamline processes, and facilitate seamless communication, with expertise in scheduling, administrative support, and financial bookkeeping. Detail-oriented and adept at handling diverse responsibilities, including managing schedules, taking detailed meeting notes, assisting with bookkeeping tasks, and maintaining organized financial records.

KEY SKILLS

● Schedule & Calendar Management: Proven ability to manage and coordinate daily schedules and calendars, including complex logistics.

● Note-Taking & Summarization: Experience in taking accurate notes during meetings, summarizing key action items, and tracking follow-up tasks.

● Bookkeeping & Financial Tasks: Skilled in assisting with day-to-day bookkeeping tasks, including data entry, reconciliations, transaction categorization, accounts payable, and accounts receivable.

● Financial Record Keeping: Experience in maintaining well-organized financial records for internal review.

● QuickBooks: Proficient in QuickBooks for bookkeeping purposes.

● Google Suite: Comfortable utilizing Google Suite (Docs, Sheets, Drive, Calendar, Outlook) to streamline business operations and enhance collaboration.

● Document Management: Experience handling document workflows, electronic document tracking, and digital filing systems.

● Phone Support & Communication: Excellent phone etiquette and experience providing phone support and general administrative assistance.

● Organization & Time Management: Strong organizational skills with high attention to detail and the ability to prioritize tasks in a fast-paced environment.

● Self-Starter: Ability to work independently while also collaborating effectively within a team.

WORK EXPERIENCE

Seniors Helping Seniors, Fort Collins, CO Administrative Assistant/Caregiver May 2025 - Current

● Provided administrative support to the team.

● Scheduled appointments as necessary.

● Demonstrated a warm and caring presence at all times.

● Proven experience in an administrative support role.

● Experience in a caregiving in a healthcare-related field.

● Exceptional organizational and time management skills.

● Strong interpersonal and communication skills, both written and verbal.

● A genuinely warm, empathetic, and patient demeanor.

● Ability to work independently and as part of a compassionate team.

● Proficiency in basic office software (e.g., Microsoft Office Suite, Google Suite).

● Ability to handle sensitive information with discretion and maintain confidentiality. Lam Research, Tualatin, OR Logistics Coordinator, Administrative Assistant, Lab Support

Oct 2021 - Feb 2025

● Oversaw and optimized lab-to-lab shipping processes, ensuring timely delivery and efficient resource management.

● Trained new employees to enhance operational efficiency and maintain high productivity levels.

● Managed purchasing, reconciliation, and receipt of equipment and supplies, streamlining inventory management and reducing costs.

● Cultivated strong relationships with internal and external customers to facilitate seamless transfers and deliveries and support team collaboration.

● Handled general office duties, including data entry, filing, and correspondence, ensuring organized and accessible information.

● Coordinated sample pickups and drop-offs with internal customers and local labs, adhering to strict timelines and maintaining efficient workflows.

● Managed sample inventory while enforcing compliance with established protocols and safety standards.

● Maintained supplies and equipment through regular stock audits and timely reorders. Consumer Cellular, Tigard, OR Customer Service, Technical Support Rep. Sep 2019 - Mar 2020

● Delivered technical support for phones and phone service in a fast-paced call center, effectively addressing customer needs and resolving issues.

● Investigated and resolved customer issues, consistently achieving high customer satisfaction.

● Documented customer interactions and transactions, maintaining accurate records for future reference and efficient information flow.

Conduent, Tigard, OR Customer Service, Technical Support Rep. Dec 2019 - May 2020

● Provided technical support for high-end phones and computers in a dynamic call center, resolving complex issues and supporting customers.

● Addressed customer concerns, ensuring consistently high customer satisfaction and contributing to a positive team environment.

● Maintained precise records of customer interactions and transactions to support operational workflows and accurate data management. Natural Family Health Clinic, Beaverton, OR Clinical Liaison, Front Desk, Back Office May 2018 - Sep 2019

● Welcomed patients in person and via phone, directing inquiries and ensuring smooth patient flow.

● Scheduled appointments and processed payments, enhancing patient flow and operational efficiency.

● Assisted with billing and administrative tasks, ensuring compliance with healthcare regulations.

● Managed patient records with a focus on confidentiality and data integrity. Express Employment Pros, Tigard, OR Receptionist, Data Entry Dec 2017 - May 2018

● Greeted visitors and callers using a multi-line phone system, ensuring efficient communication.

● Supported marketing efforts.

● Operated office equipment, including fax machines, copiers, and phone systems, and utilized computer applications for spreadsheet, word processing, and database management.

Freelance Writer and Editor Jan 2007 - June 2017

● Revised written material to meet client standards, demonstrating attention to detail and strong communication skills.

● Developed creative content, showcasing strong organizational and planning abilities.

● Planned project arrangements and organized material, demonstrating process streamlining and project management skills.

● Proofread and edited copy to ensure accuracy in spelling, punctuation, and syntax. EIM Inspired Fiber Owner - Fiber Artist Jan 2007 - Aug 2013

● Created handmade functional and decorative objects, demonstrating creativity and resource management.

● Marketed products at craft shows, demonstrating customer relations, sales, and business promotion skills.

● Selected materials based on various properties, demonstrating attention to detail and problem-solving.

● Developed creative concepts for craft objects, showcasing innovation and project planning.

● Researched market trends to inform designs and marketing strategies, demonstrating a proactive business approach.

● Managed online sales, marketing, customer service, vendor communication, and inventory control.

ACS, Lexington, KY IOS Technical Support Jun 2011 - Jan 2012

● Provided technical support for Apple devices and software, effectively addressing customer needs.

● Maintained records of data communication transactions and support activities, ensuring accurate documentation.

● Conducted research to find necessary information, demonstrating problem-solving and resourcefulness.

Walter T. Kelley Company, Leitchfield, KY Temporary Office Staff Feb 2011 - Apr 2011

● Operated QuickBooks for bookkeeping tasks.

● Matched order forms with invoices and recorded data in QuickBooks. Home Shopping Network, St. Petersburg, FL Customer Service Representative Jun 2009

- Feb 2010

● Maintained records of customer interactions and transactions.

● Resolved customer service and billing issues.

Licensed Massage Therapist Jan 2007 - Dec 2010

● Assessed clients' physical conditions.

● Provided therapeutic massage services.

● Maintained accurate client records.

EDUCATION

St. Petersburg College, Saint Petersburg, FL D. G. Erwin Technical Center, Tampa, FL Licensed Massage Therapy, Jan 2006 - Nov 2006

Contact this candidate