Customer Service Representative Jennifer Rodriguez Resume

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JENNIFER RODRIGUEZ

***********@*****.*** 210-***-**** San Antonio, 78245 WWW: Bold Profile I am a dedicated and highly skilled professional with extensive experience in customer services, leadership, and administrative roles across the healthcare, retail, and childcare sectors. I have experience with Google, Microsoft applications including knowledge with the Athena and Med Q software I also have medical record management, e-commerce and mentoring just to name a few. I am aspiring to grow within an organization that values exceptional care and teamwork

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Customer Service

Leadership

Administrative Roles

Google Applications

Microsoft Applications

Athena Software

Med Q Software

Medical Record Management

E-commerce

Mentoring

Appointment scheduling

Insurance verification

Medical terminology

Patient management

Electronic health records

Customer relationship management

Service coordination

Complaint resolution

Data entry accuracy

Effective communication

Problem solving

Gonzaba Medical Group

Patient Service Representative 2

02/2023 - 08/2025

My ability in the healthcare and customer service is exemplified by my role as a Patient Service Representative at Gonzaba Medical Group, where I efficiently managed patients by setting up, rescheduling, and cancelling appointments, physical therapy appointments and aided patients with refilling of medication.

My role within the Gonzaba Medical Group was remote as well I would mentor new employees on how to use the job aids with respects to the physician, they scheduled the patient with.

HEB Grocery Store San Antonio, X

E commerce specialist

11/2019 - 11/2023

Managed product listings on multiple e-commerce platforms to enhance visibility.

Analyzed customer behavior data to inform marketing strategies and improve engagement.

Collaborated with cross-functional teams to streamline order fulfillment Summary

Skills

Experience

processes.

Nanas daycare San Antonio, Tx

Day care director

12/2006 - 10/2016

Supervised daily operations of childcare center, ensuring compliance with safety standards.

Developed curriculum to foster children's growth and development across age groups.

Managed staff schedules, ensuring adequate coverage for all classroom activities.

Communicated with parents regarding children's progress and any concerns or updates.

Organized community outreach programs to promote the daycare services offered.

Implemented policies to enhance children's emotional and social learning experiences.

Coordinated staff meetings to discuss curriculum updates and operational improvements.

Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center. Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates. Maintained records in accordance with state laws and regulations regarding health and safety standards.

Managed daily operations of daycare facility, including staff supervision and budgeting.

Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.

Kids r kids San Antonio, Tx

School Bus Driver

04/2004 - 11/2007

Operated school bus safely along designated routes. Ensured student safety during boarding and disembarking. Conducted pre-trip inspections to maintain vehicle readiness. Managed student behavior to promote a safe environment. Assisted in the development of route plans for efficiency. Maintained accurate records of daily transportation activities. Performed pre-trip inspection and mechanical checks before scheduled run.

Transported students and teachers on school activity trips while exercising responsible leadership.

South Texas blood and tissue San

Antonio, X

Hospital service delivery representative

10/1998 - 12/2001

Managed customer inquiries through various communication channels. Coordinated service delivery schedules with internal teams and clients. Resolved customer complaints by investigating issues and providing solutions.

Maintained accurate records of customer interactions and service outcomes.

Thomas Jefferson High School San Antonio, TX

05/1993

Education and Training

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