Information Technology System Administrator
Resume:
QUALITY GROUP LTD.,
DAR ES SALAAM, TANZANIA
Manager IT / Advisor
Jul 2022 – Jun 2025
AMSONS GROUP OF COMPANIES,
TANZANIA, MOZAMBIQUE, KENYA, ZAMBIA
Group Head – Information Technology
Oct 2018 – Nov 2021
SKYLINE GROUP LTD.,
Kano, NIGERIA
Head – ICT
May 2017 – Mar 2018
RENOIR MGMT. CON. PVT. LTD.,
Mumbai, India,
Manager – IT / Global IT
Support
May 2013 – Apr 2017
SIKA INDIA PVT LTD.,
Mumbai, India
Manager – IT
Mar 2007 – May 2013
APAR INDUSTRIES LTD.,
Mumbai, India
Manager – Systems
Mar 2006 – Mar 2007
ECLERX SERVICES PVT LTD.,
Mumbai, India
Sr. Analyst – ISO
Sep 2003 – Mar 2006
CONCEPT JEWELLERY PVT LTD.
Mumbai, India
System Administrator
Jan 2000 – Jun 2003
TAJ GROUP OF HOTELS
Mumbai, India
IS Executive
Sep 1997 – Dec 1999
TATA INTERNATIONAL LTD
Mumbai, India
Tr. System Executive
IT SYSTEMS, APPLICATIONS & PROJECT MANAGEMENT EXPERT
: +91-986******* / 956******* : ************@*****.*** www.linkedin.com/in/martyndsouza Results-driven IT Professional from Grassroot to Leadership position with 25+ years’ experience in infrastructure, security, procurement, and resource management across multi-site environments. Expert in Systems & Data management, IT integrations (M&As), and digital transformations. Formulated and implemented sustainable strategic policies and procedures to enhance enterprise-wide efficiency, compliance, and long-term resilience. Well Known for delivering secure, scalable, and cost-effective enterprise solutions.
P R O F I L E S N A P S H O T C O R E C O M P E T E N C I E S
25+ years of IT leadership across
hospitality, manufacturing, consulting, and
education sectors.
Currently overseeing enterprise IT
operations for a diversified group across
East Africa.
Led complex cloud migrations,
cybersecurity overhauls, and full IT
integrations during M&A transitions.
Proficient in IT procurement lifecycle —
RFQs, vendor negotiations, licensing, and
hardware/software acquisitions.
IT Strategy & Digital Transformation
Enterprise Architecture & Governance
Cybersecurity & Business Continuity
Leadership & Talent Development
Hybrid IT Infrastructure (On-Prem /Cloud)
ERP (SAP (B1 /ECC 6.0), MS Dynamics)
Budgeting & Cost Optimization
Vendor & Stakeholder Management
Strong expertise in cybersecurity governance, risk management, and business continuity planning.
Skilled in managing multi-site, multi-country IT environments, ensuring scalability and cost efficiency.
Implemented robust network/system security frameworks aligned with compliance and resilience standards.
Adept at developing strategic IT policies and SOPs to drive operational excellence.
Proven track record of leading cross-functional teams, vendors, and external partners in digital transformation.
Strong documentation, IT governance, and audit compliance capabilities. C A R E E R T I M E L I N E
1997
2000
2006
2003
2007
2013
2017
2018
2018
2022
STRATEGIC ROLES ACROSS CAREER SPAN
Technology Strategy & Vision
Defined and continuously refined the company's long-term technology roadmap.
Aligned tech strategy with business goals, market trends, and competitive positioning.
Drove innovation by scouting emerging technologies (IOT, AI, cloud, cybersecurity, etc.) Team Leadership & Management
Led and mentored IT and engineering teams across functions (development, infrastructure, support).
Assigned KPIs, conducted performance reviews, and built a strong technical leadership team.
Facilitated collaboration between technology and other departments (e.g., HR, Sales, Operations, Finance). Infrastructural Architecture & Risk Management
Monitoring cloud environments and network/system health.
Ensured high availability, peak performance, and strong security across IT infrastructure through proactive oversight of hardware, software, networks, MDM, and security solutions.
Designed, implemented, and regularly updated disaster recovery and business continuity strategies to protect critical systems and organizational data.
Performed routine vulnerability assessments and penetration testing to proactively detect and remediate security threats.
Established and enforced enterprise-grade security frameworks, policies, and protocols to safeguard digital assets and ensure regulatory compliance.
Ensured systems and data are secured through regular risk assessments, audits, and compliance checks. Project Management
Gained extensive experience in executing both greenfield and brownfield projects, managing initiatives from inception through completion while ensuring alignment with organizational goals including scope, timelines, budgets, resources, and risk mitigation strategies to ensure on-time, within-budget delivery.
Led and inspired cross-functional teams, ensuring effective task delegation, progress tracking, and issue resolution while fostering alignment across internal and external stakeholders.
Implemented structured change management approaches to minimize operational disruption and ensured smooth transitions during system or process implementations.
Led end-to-end project performance reviews, documenting outcomes and lessons learned to enhance future project efficiency and effectiveness.
Vendor & Budget Management
Evaluated and managed technology vendors, contracts, and partnerships.
Oversaw IT budgets, cost optimized strategies, and CAPEX/OPEX planning. Stakeholder Communication
Reporting to DO/GMD on technology KPIs, risk posture, and project progress.
Translated complex technical topics into business language for executive decisions.
Cultivated exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
Provided clear and concise progress reports and insightful presentations to stakeholders, fostering project buy- in.
Led and inspired project teams, building a cohesive and motivated environment for achieving project goals Hands-On Problem Solving & Technical Expertise
Jump in on critical issues, architectural bottlenecks, or high-impact outages when necessary.
Been the escalation point for tech-related challenges.
Possessed in-depth understanding of relevant technologies like Active Directory, AWS, Cisco ASM and Ubiquiti Wireless Solutions and many more.
Demonstrated proficiency in established project management methodologies and best practices.
Maintain a working knowledge of IT service management frameworks like ITIL.
Possessed strong analytical and problem-solving skills to identify and resolve complex technical issues. MAJOR ACCOMPLISHMENTS
AMSONS GROUP OF COMPANIES, TANZANIA, MOZAMBIQUE, KENYA & ZAMBIA Tanzanian based company importing bulk oil and petroleum products under the Camel Oil Tanzania retail brand with other business segments like Fuel & Lubricants, Liquefied Petroleum Gas (LPG), Transportation, Cement, Concrete, Inland Container Depots (ICD's), Bulk Grain Storage, having its presence in Zambia, Mozambique for the past 12 years, with 500+ employees. Group Head - IT. Reporting to the Director Operations & Managing Director having a team of Twelve Managers from Infrastructure, GPS Team & SAP ERP directly reporting to me. Projects Handled:
IOT based Fuel Automation done at fueling station to control theft and closely monitor its daily sales and stock movements.
Paperless office implemented using SharePoint technologies / Introduced Intranet Portal
Migration of legacy mail Zimbra to G- Suite successfully completed
Migration of SAP Hana B1 Database to Tally ERP 9.0 done for Statutory purpose
GPS Tracking implemented for our fleets of transport vehicles.
Setup a SAP Replication Server for continuity of Business Operations SKYLINE GROUP NIGERIA, NIGERIA
UAE based University in Nigeria having presence in Sharjah for the past 30 yrs, 500+ employees including both universities, with a combined turnover of more than 500 Crores
Head - ICT for 3+ yrs. reporting administratively to the Vice Chancellor and technically to the Group IT Head, having a team of eight IT persons.
Projects Handled:
Solely established a 275+ seater multiple Computer Labs including an Innovation Lab, including capacity management, budgeting and allocation.
Streamlined ICT department process by creating various policies for the university.
Arranged online Classroom for Students using Microsoft teams during the Covid-19 crisis for Students seamless learning experience
Carried out a Virtual Tour / Alexa Room / Robotics Lab Successfully for Student and used it as marketing tool
Implemented CMS – Calendar Management Systems org-wide scheduling and planning of activities based on respective calendars and DMS – Document Management Systems Org-wide, for proper collation of documentation
Online Leave Management & Visitor Management
SIKA INDIA PVT LTD., INDIA
Swiss based company manufacturers of construction chemicals having 12500 employees worldwide with 400+ employees in India, with a turnover of 500 Crores in India
Manager IT – India for 3.5 yrs reporting administratively to the CFO and technically to the Regional IT Head, having a team of eight IT persons.
Projects Handled:
Core team member to implement Expense Management in Sika India – “Expensing”
Mentored the Infrastructure & ERP Support Team for deploying AX9 Pan India along with other support activities.
Core Team Member in customizing the expense data for corporate team from the ERP – GSM (Global Spend Mgmt)
User Rights Allocations for all ERP users in MS Dynamics 2009.
Successfully Implemented High Availability, Backup and DR Setup for ERP Setup.
Successfully Implemented Barcode management systems for the entire product line. APAR INDUSTRIES LTD. INDIA
Leading manufacturers of Oil and Transmission Cables and Conductors having 1000+ employees across India with a turnover of US$ 850 Million
Manager Systems & SAP Basis Administrator for 6 yrs reporting to the General Manager - IT, having a team of 3 IT person
Projects Handled:
SAP Core Team member as Senior BASIS ADMINISTRATOR during SAP ECC 6.0 end-to-end Implementation.
Shifted the SAP Environment having 6 Servers with EVA Storage and Tape Library between two data centers with Minimum to zero downtime.
Established a Disaster Recovery Site in a different seismic zone for the SAP Environment. eCLERX SERVICES PVT LTD., INDIA
Leading KPO (Knowledge Process Outsourcing) / BPO (Business Process Outsourcing) company in the IT / ITeS sector, they are headquartered in Mumbai and have about 9,000 employees Sr. Analyst & Information Security Officer for 1 yr reporting to the Program Manager Projects Handled:
Core Team member in formulating and documenting Policies and procedures for the ISO 27001 certifications for the Company
ACADEMICS
MBA – IT, Sikkim Manipal University,
2014
BSc - IT, Sikkim Manipal University, 2012
Diploma in Computer Science, Indo-
German Institute, 1992
PROFESSIONAL CERTIFICATIONS
Adv. Exec. Program in Cybersecurity – IIIT Bangalore
AWS Cloud Practitioner - Online
ISMS 27001 Lead Auditor – BSI
ITIL V3 Foundation – AXELOS
SAP Basis Admin – Brainbench / PAC Computers
Microsoft Server & Helpdesk – Brainbench
TECHNICAL KNOWLEDGE
Enterprise Platforms & ERP
Systems:
SAP B1, HANA DB, SAP ECC 6.0, MS Dynamics AX9, PIM, WordPress Cloud Technologies: G-Suite (Google Workspace), Azure Active Directory, Office 365 Infrastructure & Server
Management:
Windows Server (on-prem & cloud), Active Directory, Group Policy, DNS/DHCP, HPUX, Red Hat Linux, EVA SAN Storage
Cybersecurity & Compliance:
ISO 27001 (ISMS), ITIL V3, Business Continuity Planning, WSUS, Antivirus Monitoring, Firewall Configuration & periodic Audits, Incident Management
Networking & Monitoring:
Cisco Firewall, Network Infrastructure Management, GPS Fleet Tracking, IoT Integration
IT support monitoring: Manage Engine IT Service Desk tool configuration & Monitoring Backup, Disaster Recovery &
High Availability:
Replication Servers, HA Systems, 4-Copy Resilience Architecture, DR Site Management
Project Management & IT
Governance:
IT Capacity Planning, Budget Control, Vendor Management, IT Policy & Documentation, SLA Management
Contact this candidate