Customer Service Administrative Assistant
Resume:
Bebe A Cromartie
Diligent customer service professional accustomed to working independently and
collaboratively to address customer care and support requirements. Communicates effectively and maintains accurate records. A decisive problem solver with an enthusiastic attitude and a desire to ensure customer satisfaction. Fayetteville, NC 28303
**************@*****.***
Education
Stepful — Certificate In Medical Administrative Assistant Fayetteville Technical Community College — Medical Terminology I Cumberland Nursing Academy — Certificate - Phlebotomy Strayer University — No Degree - Business Administration Vista School of Phlebotomy — Certification - Phlebotomy Danville Community College — No Degree - Accounting George Washington High School — High School Diploma 06/2025 — Present
06/2025 — Present
November 2024
June 1998
June 1996
Minored in Computer Concepts, Majored in Nursing
Work Experience
Reynolds Data Processing — Customer Service Representative Accounting Management Services — Accountant's Assistant Guilford County DSS — Eligibility Caseworker I
August 2012 — Current, Remote, NC
Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Answered inbound calls to greet and assist customers with various needs and questions. Offered products and services to meet customers' needs and goals. August 1996 — Current, Remote, VA
Assisted customers with billing inquiries by providing clear explanations of charges and adjustments. Adjusted journal entries for accruals, prepayments, and provisions as part of month-end closing processes. Provided support in budget preparation by supplying historical financial data and expense analysis. Reconciled bank statements with internal accounts to ensure accuracy of financial data. Assisted in the preparation of monthly and annual financial reports for management review. Recorded financial transactions in accounting software to maintain accurate company records. Managed payroll processing, including calculating hours, taxes, and issuing checks. Managed accounts payable and receivable activities to ensure timely payment processing and cash flow management. 08/2003 — 04/2012, Greensboro, NC
Managed complex caseloads, ensuring adherence to strict guidelines and regulatory compliance, demonstrating a strong commitment to accuracy.
Collaborated with community partners to enhance service delivery and leverage external resources to improve client outcomes.
Interviewed a diverse population to determine program eligibility, showcasing strong interpersonal and communication skills.
Maintained detailed records of client interactions and case progress, ensuring data accuracy and compliance with confidentiality standards.
Resolved client issues through empathetic listening and problem-solving, demonstrating a commitment to exceptional service.
Demonstrated a proactive approach to ensuring regulatory compliance by maintaining up-to-date knowledge of policies and procedures.
Determined client eligibility by applying analytical skills and adhering to established criteria, ensuring equitable access to services.
Demonstrated empathy and understanding in interactions with clients, fostering a supportive environment and building trust.
Utilized strong organizational skills to manage multiple responsibilities and prioritize tasks, ensuring efficient case management.
Communicated effectively with colleagues and stakeholders, contributing to a collaborative team environment focused on positive outcomes. Leveraged strong organizational skills to manage multiple responsibilities and prioritize tasks to ensure efficient case management.
Demonstrated a proactive approach to regulatory compliance, maintaining up-to-date knowledge of policies and procedures to mitigate risk.
Collaborated with community partners to enhance service delivery, leveraging external resources to improve client outcomes.
Effectively determined client eligibility by applying analytical skills and adhering to established criteria.
Interviewed a diverse population to determine eligibility for various programs, showcasing strong interpersonal skills.
Maintained detailed records of client interactions and case progress, utilizing organizational skills to ensure data accuracy.
Resolved client issues through empathetic listening and problem-solving, demonstrating a commitment to exceptional service and support.
Demonstrated empathy and understanding in interactions with clients, fostering a supportive environment and building trust to facilitate open communication. Communicated effectively with colleagues and stakeholders, contributing to a collaborative team environment focused on achieving positive outcomes. Managed complex caseloads, ensuring each case adhered to strict guidelines and regulatory compliance, demonstrating a strong commitment to accuracy and thoroughness. Danville Regional Hospital — Certified Phlebotomist Technician Skills
August 1998 — October 2012, Danville, VA
Entered patient information and test results into computer systems accurately. Worked closely with laboratory personnel to resolve specimen issues quickly. Coordinated with nursing staff to prioritize urgent blood draws. Labeled and processed blood samples according to laboratory requirements. Responded calmly and professionally to any adverse reactions during blood collection. Followed strict protocols for infection control to ensure safety of patients and staff. Utilized venipuncture, capillary techniques, and butterfly needles to draw blood efficiently. Identified patients correctly and verified orders before performing procedures. Upheld patient confidentiality following HIPAA guidelines in all interactions. Explained blood draw procedures to patients, reducing anxiety and gaining cooperation. Verified specimen information, completed data entry and properly matched patient information to specimens. Cleaned, sanitized and maintained department equipment and work areas according to facility standards. Maintained specimen integrity from collection point and up to point transferred to technical staff.
Document and records management
Client assessment
Team collaboration
Decision-making
Interpersonal communication
Problem resolution
Money handling
Inbound and outbound calling
Multitasking Abilities
Customer service orientation
Written communication
Maintains composure and professionalism, even under pressure Information gathering
Reliability
Excellent communication
Record keeping
Policies and procedures adherence
Adaptability
40 wpm typing speed
Customer service
Call center experience
Customer data confidentiality
Active listening
Self motivation
Problem-solving abilities
Organizational skills
Microsoft office
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