Customer Service Supervisor

Ikaiko Brewer

Email: **************@*****.*** Phone: 702-***-**** Location: Aurora, CO

Professional Summary

Customer Service Supervisor with 6+ years of experience in transportation, logistics, and client relations. Proven track record in managing high-volume freight operations, ensuring regulatory compliance, and resolving customer concerns quickly and effectively. Adept in DOT safety regulations, Hazmat compliance, CRM systems, and conflict resolution. Recognized for leadership, accuracy, and delivering exceptional customer satisfaction.

Core Competencies

·• Customer Service & Client Retention

·• Freight Documentation & Tracking

·• Conflict Resolution & Negotiation

·• DOT & Hazmat Safety Compliance

·• CRM Systems & Microsoft Office Suite

·• Data Entry Accuracy & Process Improvement

·• Regulatory Compliance & Quality Assurance

·• Leadership & Team Coordination

Professional Experience

Yellow Corporation – Denver, CO

Customer Service Supervisor Mar 2017 – Aug 2023

·• Prepared and processed freight documentation for local, regional, and over-the-road shipments, ensuring timely departures.

·• Directed pre-trip Hazmat trailer inspections to meet DOT safety and compliance requirements.

·• Oversaw the receiving, verification, and processing of freight orders, providing delivery confirmations verbally and electronically.

·• Managed inbound service calls addressing shipment tracking, vehicle breakdowns, and roadside assistance coordination.

·• Identified and reported safety hazards in accordance with company policy.

·• Administered and monitored fleet card usage for fuel, maintenance, and repairs.

Westhill Financial – Denver, CO

Collections Agent Apr 2016 – Mar 2017

·• Managed debtor communications through inbound/outbound calls, written correspondence, and email to resolve outstanding debts.

·• Negotiated repayment plans tailored to client financial circumstances, including formal promissory agreements.

·• Documented all communications, payment arrangements, and agreements for compliance and accuracy.

·• Ensured adherence to the Fair Debt Collection Practices Act and related regulations.

Education

Overland High School – Aurora, CO

High School Diploma 1997

Contact this candidate