Customer Service Representative

Donna Groff

Southern Pines, NC ***** • ***************@*****.*** • 346-***-****

Experience

Tara Plantation of Carthage Carthage, NC

Business Manager Jan. 2025 – Current

• Direct daily operations to ensure efficiency, quality of service delivery, and patient satisfaction

• Lead cross-functional teams, including recruitment, training, scheduling, and performance management

• Oversee budgeting and financial planning, monitor expenses, and implement cost-control strategies

• Ensure organizational compliance with all applicable regulations, policies, and industry standards

• Maintain open lines of communication with patients, team members, and stakeholders to foster a positive and productive environment

• Identify opportunities to streamline processes, increase operational efficiency, and drive continuous improvement ACG Carolinas Southern Pines, NC

Branch Customer Service Representative Oct. 2023 – Jan. 2025

• Drove brand awareness and revenue growth through strategic customer engagement and promotion of products and services

• Enhanced customer satisfaction by aligning solutions with client needs and delivering high-quality service

• Supported marketing initiatives and team events to boost product adoption and strengthen market presence DM Powder Coating West End, NC

Executive Administrator/General Manager Nov. 2018 – Oct. 2023

• Supported operations through administrative oversight, ensuring seamless workflows and accurate financial recordkeeping

• Improved productivity by streamlining schedules and optimizing resource allocation

• Promoted an inclusive workplace culture grounded in respect, dignity, and collaboration McDevitt Town and Country Southern Pines, NC

Marketing Coordinator Sept. 2015 – Oct. 2018

• Managed listing coordination, overseeing MLS entries, client correspondence, and on-site visits

• Led advertising initiatives from strategy to execution, maximizing visibility across multiple channels

• Increased listing exposure through targeted social media campaigns and digital marketing efforts Skills

• Technical: QuickBooks, Data Entry, Microsoft Office Suite, MLS, SharePoint, Google Ads, Facebook Ads Manager

• Interpersonal: Customer service, communication, human resources, conflict resolution, negotiation skills, coaching Education

Saddleback Valley Community College Mission Viejo, CA Associate of Arts

Laguna Hills High School Laguna Hills, CA

High School Diploma

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