Customer Service Visual Merchandising

Claudia Roche Jersey City,New Jersey ***** Cell:201-***-****

E-mail:**************@*****.***

Objective:

My goal isto secure a position where my extensive customer service,retail experience,marketing,and merchandising experience will assist you in accomplishing the goal of your organization.

Experience:

. CBD Kratom (2022-2025)Assistant Store Manager.

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. Resolved customer complaints quickly and effectively while maintaining a high level ofprofessionalism. Helped oversee the daily operations of the store,managing staff and inventory.

Best Buy (2009-2022)Lead Customer Service Representative: Solutions specialist, handle bank deposits, open and close store,visual merchandising,create orders for customers, train and supervise new hires on companv SOP's

. Carlton Cards (2005-2008) Assistant Manager: Provide customer service, serve as the liaison between the manager and staff, handie deposit, receiving and acknowledge merchandise, visual merchandising,in charge of opening and closing procedures, cash wrap, train and supervise new hires on company SOP's.

• Nautica(2000-2009)Head Cashier:Operating cash register, handle bank deposits,and visual merchandising with Customer service #1 priority.

• Vitamin World,Inc.(2003-2005)Assistant Manager: Open and close store, handle bank deposit,customer service,sales,receiving and shipping, monitor incentive program,visual merchandising,trained and supervised new hire on company SOP's.

. Ball's Shoes (2003-2004)Cashier:0perating cash register,handing bank deposits and visual merchandising. . Oneida (2000-2003)Key Holder: O pening and closing stores,handling bank deposits, in charge of special orders, customer service,visual merchandising, and inventory.

Education:(1995-1998) High School Diploma-Henry Snyder high School Jersey City,NJ