Customer Service Call Center
Resume:
Aniyah Spann
Sumter, SC *****
*************@*****.***
Willing to relocate to: Sumter County, SC
Work Experience
Call Center Representative
Sykes Sitel Foundever-Sumter, SC
June 2024 to August 2025
Wireless Sales Pro
Premium Retail Services-Sumter, SC
July 2024 to December 2024
Key Holder Manager
Dollar General-Sumter, SC
June 2024 to November 2024
• Managed store operations in the absence of the store manager, ensuring smooth daily operations and adherence to company policies
• Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving any issues or concerns
• Achieved XX% increase in sales by actively engaging with customers and upselling products based on their needs and preferences
• Trained new sales associates on product knowledge, sales techniques, and customer service standards to ensure consistent delivery of excellent service
• Maintained accurate inventory records through regular stock checks and reconciliations, minimizing discrepancies and improving overall efficiency
• Assisted in visual merchandising efforts by arranging displays, restocking shelves, and ensuring a visually appealing shopping environment
• Developed strong product knowledge across multiple departments to provide comprehensive assistance to customers from various segments
• Assisted in training seasonal staff during peak periods such as holidays or special promotions to maintain quality service standards throughout the year
• Contributed to team meetings by sharing insights on market trends, customer feedback, competitor activities for informed decision-making processes
• Conducted cash register operations including handling cash transactions accurately, processing returns/exchanges/refunds efficiently, and balancing registers at the end of each shift
• Resolved customer complaints promptly and professionally, ensuring high levels of customer satisfaction while maintaining positive brand image
• Collaborated with team members to achieve monthly sales targets through effective communication and coordination of tasks
• Assisted in training seasonal staff during peak periods such as holidays or special promotions to maintain quality service standards throughout the year Education
Associate's degree in Business
Central Carolina Tech-Sumter, SC
Present
Skills
• Reliability
• Problem-solving
• Cleaning
• Leadership
• Cooking
• Babysitting
• Public speaking
• Customer service
• Mentoring
• Time management
• Classroom management
• Responsible
• Process Improvement
• Basic math
• Computer skills
• Sanitation
• Cash handling
• Organizational Skills
• Writing Skills
• Driving
• Typing
• Serving
• Teamwork
• Childcare
• Restaurant experience
• Hospitality
• Math
• Food preparation
• Cash register
• Microsoft Office
• Flexible & Adaptable
• Team building
• Upselling
• Flexibility
• Microsoft Excel
• Classroom Management
• Team Work
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
Driver's License
June 2022 to June 2030
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