Customer Service Team Member
Resume:
Tracy Rank
Buffalo, MO *****
****************@*****.***
Professional Summary
Organized professional with managing and team-leading skills. A dedicated team member, paying attention to detail along with strong organizational skills. Capable of multi-tasking assignments with a high degree of accuracy, while working independently or in a team environment Work Experience
Housekeeper
LakeDays Rental-Laurie, MO
May 2024 to Present
• Training new cleaners at onboarding
• Cleaning all floors and carpet
• Dusting all surfaces, furniture, and light fixtures
• Sanitizing high-touch areas like door handles, light switches, and remote control
• Washing and changing all sheets and towels
• Cleaning and sanitizing toilets, bathtubs, and showers
• Cleaning the kitchen, which is often a frequently used room
• Making beds with hotel-like precision
• Taking out the trash
• Checking for any left-behind items and storing them safely Banquet Server
Express Employment Professionals-Springfield, MO
October 2022 to Present
Set up and preparation of tables and guest areas.
Serving meals and drinks to guests
Maintaining buffet and drink stations
Clearing tables, removing dirty linens, cleaning the event space. Assisting with the breakdown and storage of service equipment Server/Hostess
Great American Camp Ground and Dive Bar-Laurie, MO February 2024 to May 2024
• Greeting and seating customers
• Taking food and beverage orders and accurately entering them into the ordering system
• Making menu item recommendation
• Ensuring all orders are filled quickly and accurately and that food is high quality
• Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
• Promptly addressing any customer service issues and referring to management if and when necessary
• Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
Cashier/Customer Service
Cracker Barrel Old Country Store-Springfield, MO
December 2023 to March 2024
• Provided exceptional customer service
• Handled cash transactions and ensured accurate completion of monetary exchange
• Operated a point-of-sale system to process customer purchases and maintain accurate inventory
• Resolved customer concerns and complaints in a timely and satisfactory manner
• Delivered outstanding customer service by providing helpful and knowledgeable assistance
• Demonstrated extensive knowledge of products and services to assist customers in making informed decisions
Pilot Car Driver
State Tractor Trucking-Shawnee, KS
August 2022 to October 2023
• Follow/lead oversized/overweight loads from pick-up destination to drop-off destination
• Abide by each state and county highway laws
• Read state-issued permits for accuracy
• Direct driver to safe driving via CB radio
• Alert the driver if there are any changes to their load or trailer Human Resources Coordinator
Sign Leaders-Camdenton, MO
April 2022 to June 2022
• Prepare new hire packets
• Monitor and maintain appropriate payroll and personnel documents and files
• Keep track of pay periods, hourly wages, and salaries of employees
• Utilize computer software for data entry and accounts management
• File relevant reports and documents as needed
• Submit final data in Quickbooks for direct deposit checks to employees Store Manager
Jonesy's Travel Plaza-Lebanon, MO
February 2022 to April 2022
• Ensure that the day-to-day operations are completed
• Supervise employees, train employees, schedule, and resolve customer complaints in a timely and professional manner
• Ensure items are stocked and displays are attractive
• Follow and enforce all company policies
Server/Store Reset Specialist/Stocker
Various Temp Agencies-Springfield, MO
November 2021 to January 2022
• Reading planograms
• resetting store shelving following plan
• stocking shelves with various products
• setting up for 300+ people banquet
• preparing food for buffet lines, clearing dishes from tables Inventory Supervisor
WIS International-Houston, TX
January 2021 to April 2021
• Provided full store inventory for major retail stores
• Recognized different types of codes for inventory
• Strived to meet goals set for the store
• Encouraged employees to work with speed and accuracy Pilot Car Driver
Lankford Protective Services-Strafford, MO
September 2020 to January 2021
• Follow/lead oversized/overweight loads from pick-up destination to drop-off destination
• Abide by each state and county highway laws
• Read state-issued permits for accuracy
• Direct driver to safe driving via CB radio
• Alert the driver if there are any changes to their load or trailer Lodging Support Care Specialist
Expedia Group-Springfield, MO
February 2020 to September 2020
• Resolve issues for hotel partners via phone
• Multiple computer programs to help resolve incoming issues
• Dual Screen monitors, headset phone system
• Established working relationship with partner hotels
• Assisted approximately 50 calls per shift
Self Employed Owner/Operator
T-n-R Concessions-Buffalo, MO
February 2005 to December 2018
• Secure location by filling out applications, paying the required fee, and scheduling inspections with the health department
• Load and stock all supplies necessary for the event
• Follow proper sanitation guidelines during food preparation and serving
• Process cash payments and tender change, along with ensuring that all received cash is well accounted for and stored in a safe area
• Prepare inventory needs list, make purchases and orders
• Perform daily clean-up duties after closing
• Handled bookkeeping duties by creating and maintaining reports of cash received against food and beverage items sold
• Paid appropriate prepared sales tax
• Maintained the same employees for 15 years
Human Resources Manager
Pettis County Ambulance District-Sedalia, MO
July 2013 to April 2017
• Met with department supervisors to go over the needs of employees
• Researched and selected employee benefits plans,
• Securely managed confidential records for staff members
• Handled all employee claims, including performance-based and harassment incidents
• Collaborated with supervisors on appropriate employee corrective steps
• Developed strategy for recruitment and hiring
• Ensure that all benefit programs were running smoothly
• Served as a representative in various community functions to further enhance the company image
• Developed organizational filing system for confidential employee records and reports
• Devised hiring and recruitment policies for 65 employees company managed workmen’s compensation claims
• Managed random quarterly drug testing for over 65 employees Environmental Public Health Specialist
Benton County Health Department-Warsaw, MO
January 1996 to June 2013
• Compiled reports and provided training courses
• striving for continuous improvement within environmental health, safety, and sanitation
• responded to citizens’ complaints and requests for information and services
• setting effective policies covering food, permits, and on-site sewage
• serving as the main point of contact for all environmental issues
• upholding food, lodging, daycare, and on-site sewage compliance requirements
• developing a close working relationship with other municipalities and governmental agencies to achieve on-site sewage goals
• supervising and coaching 2-3 new staff members for 15 years
• gathering data for reports, and making recommendations based on findings Education
Business College in Computer Programming
Draughon Business College-Springfield, MO
August 1982 to May 1984
High school diploma
Macks Creek High School-Macks Creek, MO
August 1976 to May 1979
Skills
• Time management
• strong written and verbal communication skills
• Customer service
• Leadership
• Cash handling
• Sales
• Personal assistant experience
• POS
• Supervising experience
• Human resources
• Typing
• Phone etiquette
• Conflict management
• Communication skills
• quick learner
• Recruiting
• prioritizing
• Microsoft Powerpoint
• Microsoft Office
• 10 key typing
• multitasking
• time management
• Office experience
• Retail sales
• quick problem solver
• decision-making
• Organizational skills
• Microsoft Excel
• leadership
• Computer skills
• Administrative experience
• Basic math
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