Customer Service Data Entry
Resume:
Certainly! Here's a resume draft highlighting your 20 years of experience in customer service:
Yolanda Hall
*******.*******@*****.***
**Professional Summary:**
Dynamic and results-driven customer service professional with over 20 years of experience in both indirect and direct customer service roles. Proven track record of delivering exceptional service in call center environments and healthcare settings. Skilled in protocol communications, team leadership, data entry, and customer relationship management.
**Experience:**
**Protocol Communications 1995-2000**
*Call Center Representative*
- Handled inbound and outbound customer calls efficiently and professionally.
- Resolved customer issues and inquiries, ensuring high levels of customer satisfaction.
**Angel's Touch 2011-2022**
*Healthcare Customer Service Representative/Administrator/Data Entry Clerk/Supervisor*
- Provided top-tier customer service to healthcare clients, managing billing, scheduling, and data entry tasks.
- Oversaw care staff, ensuring quality service delivery and adherence to protocols.
- Supervised a team of customer service representatives, ensuring high performance and productivity.
**Kenific Group 2022-2024**
*Healthcare Government Customer Representative*
- Interacted with government clients, addressing their inquiries and concerns effectively.
- Managed customer accounts, resolving issues, and providing necessary support and guidance.
**Skills:**
- Excellent communication skills
- Proficient in customer relationship management
- Strong leadership and supervisory skills
- Skilled in data entry and administrative tasks
- Ability to work effectively in high-pressure environments
- Proficient in healthcare customer service protocols
**Education:**
Diploma, Paralegal Studies
Manatee Community College
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