Customer Service Data Entry

POLIXENI (XENIA) IOANNIDIS

Miami, FL 786-***-**** ********@*****.***

SUMMARY: Dynamic professional with expertise in bookkeeping, financial reporting, and client relations, complemented by a strong background in marketing and creative design. Certified in QuickBooks, adept at database optimization, and skilled in driving strategic business decisions through meticulous financial management. Proven ability to enhance operational efficiency, increase brand visibility and deliver exceptional customer service. PROFESSIONAL EXPERIENCE

ADMINISTRATIVE & FINANCIAL SERVICES, Best Point Financials, Miami 1/ 2024-Present

BOOKKEEPING MANAGEMENT: Oversee bookkeeping using QuickBooks, ensuring accurate data entry and generating financial reports to guide strategic decisions.

DATABASE OPTIMIZATION: Streamlined database operations (Microsoft Access, Goldmine), achieving ISO compliance and a 50% sales increase through improved marketing callback rates.

MARKETING CAMPAIGN EXECUTION: Designed and executed marketing campaigns, doubling online brand visibility via print and digital materials.

CREDIT SCORE ENHANCEMENT: Enhanced client credit scores in 80% of cases by resolving credit bureau disputes.

CLIENT COMMUNICATION & ADMINISTRATION: Managed client communications and administrative tasks, resolving inquiries efficiently.

OFFICE MANAGER/GRAPHIC DESIGNER, XenWorks Studio, Athens, Greece 5/1997 – 12/2023

PROJECT LIFECYCLE LEADERSHIP: Led end-to-end project lifecycles, managing workflows and technical staff to deliver projects ahead of schedule.

MARKETING STRATEGY DEVELOPMENT: Designed marketing strategies across print, web, and social media

(Instagram, LinkedIn), achieving 100% brand visibility growth and driving sales through optimized campaigns.

RADIO PRODUCTION & NETWORKING: Hosted and produced radio shows, interviewing notable figures (e.g., Bob Dole, J. Menino), securing sponsorships through fundraising, expanding brand reach through cross-station collaborations.

TRAINING MATERIAL CREATION: Developed training materials and client interaction scripts, improving team performance and client satisfaction. Performed all relevant ad voiceovers.

CLIENT BASE EXPANSION: Cultivated client relationships, expanded client base through strategic networking and PR. MANAGER, Carrefour-Marinopoulos Supermarkets, Athens, Greece 5/2002 – 5/2003

DEPARTMENTAL OPERATIONS MANAGEMENT: Managed €250,000 monthly operations for cheese, deli, and restaurant departments, increasing profitability by 18% through cost-cutting and marketing strategies.

INVENTORY & SALES OPTIMIZATION: Optimized inventory control and sales strategies, improving stock turnover in a high-volume environment.

STAFF TRAINING & DEVELOPMENT: Trained staff on product knowledge and sales techniques, enhancing customer service and sales performance.

EVENT LOGISTICS: Coordinated logistics for events and peak periods, ensuring optimal inventory and staffing. LOAN ORIGINATOR, Bristol & Advantage Mortgage, Boston, MA 5/1991 – 5/1995

DIRECT SALES EXECUTION: Executed direct sales for mortgage and estate planning solutions, achieving a 75% conversion rate through targeted cold-calling campaigns.

DIRECT MAIL, RADIO/TV MARKETING: Designed direct mail marketing campaigns, boosting lead generation by 15%. EDUCATION

Bachelor of Science in Hotel & Food Administration, Boston University 5/1989

Earned 4-year full-tuition academic merit scholarship while working full-time.

One Year in Fine Arts (Theatre Studies), Boston University, May 1989. Computer Graphic Design, CPI, Boston 5/1997

Completed a 900-hour portfolio program mastering Adobe Creative Suite and design theory. TECHNICAL SKILLS & CORE COMPETENCIES

CREATIVE TOOLS: Adobe Creative Suite (Photoshop, InDesign, Illustrator, Premiere Pro), Canva, Figma, Webflow.

BUSINESS SOFTWARE: Microsoft Office (Word, Excel, PowerPoint, Access), QuickBooks, Manager.io, Goldmine, Oracle.

MARKETING & ANALYTICS: Google Analytics, Sprout Social, Hootsuite, WordPress, E-Commerce Platforms.

SOCIAL MEDIA: Strategy & Content Creation for Facebook, Instagram, X, YouTube, TikTok and LinkedIn.

BOOKKEEPING & FINANCIAL REPORTING: QuickBooks, Manager.io, GAS (Greek Accounting Standards, Law 4308/2014), Loan Acquisition, Credit Recovery, Financial analysis, ISO Compliance Standards.

DATABASE MANAGEMENT: Microsoft Access, Goldmine, ISO compliance, Data Optimization.

MARKETING & BRANDING: Adobe Creative Suite, Social/SEO Analytics, Campaign Design, Content Creation.

CLIENT RELATIONS: CRM (Oracle, Goldmine), Customer Service, Dispute Resolution.

LEADERSHIP: Project Management, Team Training, Operational Efficiency. LANGUAGES

FLUENT: English, Greek

BEGINNER: French, Spanish

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