Customer Service Sales Associate

Mandeep Kaur

*** ********** *****, ***********, *******, M1B 6E6 ************@*****.***,+1-437-***-****

PROFESSIONAL SUMMARY

Customer-focused and tech-savvy retail professional with over two years of experience in fashion retail environments and a recent graduate in Computer Programming from Lambton College. Skilled in delivering exceptional service, operating POS systems, maintaining store presentation, and supporting team performance. Known for being organized, adaptable, and a quick learner, with strong communication and multitasking skills. Brings added value through technical knowledge and problem-solving ability to support modern, technology-driven retail operations.

EMPLOYMENT HISTORY

SALES ASSOCIATE May 2024- June 2025

Boathouse Mississauga

•Greeted customers and provided product recommendations based on trends and preferences

•Operated cash register and POS system accurately for purchases, returns, and exchanges

•Assisted with visual merchandising and maintained fitting room standards

•Supported store promotions and contributed to meeting sales goals

SEASONAL SALES ASSOCIATE Nov 2023 - Jan 2024

American Eagle Mississauga

•Delivered high-level customer service during peak holiday season

•Processed cash, credit, and gift card payments

•Maintained store cleanliness and stockroom organization

•Collaborated with team members to meet performance targets

KEY HOLDER May 2022 - Jan 2023 Calvin Klein Jeans Punjab, India

Managed store opening/closing procedures and daily cash deposits

Supervised and trained staff to enhance customer service and productivity

Monitored inventory and assisted in stock replenishment

Maintained store standards and implemented visual displays

EDUCATION

Ontario Graduate Certificate in Computer Programming May 2023 – December 2024

Lambton College North York

•Gained problem-solving, attention to detail, and system thinking skills

•Developed familiarity with inventory systems, retail applications, and data entry

SKILLS

•Customer Service & Product Knowledge

•POS System Operation & Cash Handling

•Visual Merchandising & Store Presentation

•Inventory Support & Stock Replenishment

•Tech-Savvy with Basic Programming Knowledge

•Fast Learner & Adaptable in Fast-Paced Environments

•Excellent Teamwork, Time Management, and Communication

•Languages: English, Punjabi, Hindi

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